Youtube video hosting has a feature that allows users to exchange private messages. In addition, people leave their contacts on social networks and indicate their email. All this allows you to contact and start a conversation with the right person. In this article we will look at several simple ways to contact the author of the channel.
Why do you need Direct on Instagram?
Direct on Instagram is an easy way to connect with someone on a more personal level. For example, it is an opportunity to share cute cat pictures with cat lovers and no one else. In other words – personalization.
“Personalization drives impulse purchases: 49% of customers bought items they didn’t intend to because of a personalized brand recommendation.” Forbes
Personalization is one of the most important ways to interact with consumers. Epsilon research says that 80% of users would prefer a brand that is attentive to its customers, which is not surprising.
For example, you can personally congratulate the right person on their holiday, make him an individual offer, or invite him to a game on your page.
You can find out more about games on Insta in the article about legal and interesting ways to engage subscribers.
The main thing is not to turn into a spam bot, attacking random accounts with the same text. Instagram will punish you with a ban for this.
If the recipient is interested in the message, he will visit your Instagram profile to find out who you are.
What is so good about it? Yes, people on Instagram love to share their lives. A person will like or comment what he liked, and his subscribers will know about you.
In Direct you can share:
- Hashtags, location and text messages.
- Photos or videos from the device.
- Temporary photos and videos that will disappear after being viewed by the recipient.
- Publications in the Feed.
- User profiles.
Now let’s figure out where to find the necessary options and find out how to use correspondence in Direct.
Common sending problems
Now let's move on to the difficulties that any user may encounter when sending a letter via Email. Let's figure out why emails are not sent:
- Internet connection. Sometimes you may simply not notice that your network has temporarily disappeared. In this case, check the connection status and repeat the procedure. In such cases, it is better to enable automatic saving of drafts so as not to create the letter again.
- Problems with the postal service. This situation is also extremely rare, since large sites operate quite stably. If you are sure that the recipient's Email is entered correctly, then try repeating the procedure after 1-2 hours.
- Automatically added to Spam. If your emails are not being sent to a specific user, then ask them to check this category. The service may have placed the message in spam. As you know, this tab is visited quite rarely.
- Errors when entering email. The most common reason. Check your spelling. The address must contain only English letters, numbers, underscores, periods and hyphens. The domain must be listed after the @ sign with the correct spelling. If there are many repetitions in the address, then carefully check it for the presence of extra periods, letters, and so on.
The user can block you or simply limit the number of incoming emails. Try contacting him from another mailbox.
If you have eliminated all malfunctions and errors, but the problem remains, then there are two options left - contacting your provider about blocking the ports and contacting the mail service support service. You can check with the Email administration why the letter is not being sent to a specific address.
Sending letters and messages via email is almost identical in all services. The differences are only in the interface and some features (for example, binding only to a proprietary cloud). In Gmail, Yandex, Mail.ru and other emails, you can format text as you wish, attach files (archives, images, audio, video, documents), insert links, and so on. Additional features in the form of sending schedules, templates, spell checking and a built-in translator will make using Email even more convenient and easier.
Where to find Direct on Instagram
Since April 10, 2021, messaging on Instagram Direct has become available from personal computers and laptops without additional dances with a tambourine. Now you don't need to install an emulator or make changes through the page element code.
On Android phones, iOS devices and the desktop version of Instagram, Direct is indicated by a paper airplane icon. It is located in the upper right corner of the screen
Correspondence in Instagram Direct
To write to a person or group of people, go to Direct. If you haven’t had time to update your messaging on Instagram, you’ll most likely see a picture like this.
The update will allow you to respond to messages received in Instagram Direct from your Facebook page. And vice versa. Unified Messaging is a great assistant for customer service, as it allows you to work from one application. This speeds up work and facilitates communication with clients, especially during busy periods. For example, before the holidays, when you receive a large flow of messages from Facebook Messenger and Instagram
Then, in the top right corner, click on the pencil icon. In the window that opens, select one or more people you want to write to.
You can also attach files from the device library here. Or take a photo or video that will disappear after viewing.
In the desktop version there is no shooting of disappearing photos and videos
Another option is to send a message from the recipient’s personal page. There is a link in the profile header that is called “Write”.
If a person is not subscribed to yours, or you are not subscribed to his profile, you still have the opportunity to send a message. The recipient will see it as a request in their inbox. If he accepts the correspondence request, all subsequent messages will be received directly by him
Advice. Use the message filter feature to make your work easier and save time spent on replies.
The filter button in the upper right corner of the Direct mailbox will sort messages in order of unread or flagged.
Filter messages to unread and see only those messages that are not yet opened in your inbox. This includes replies that have not been read in existing conversations.
Gmail
Now let's figure out how to send letters via Google mail. The procedure is practically no different from the Mail.ru service: 1. Go to the website https://www.google.com/ and log in with your Google account. Then click on the “Mail” button and select “Write” in the tab that opens.
2. A pop-up window for composing a letter will appear in the right corner. For convenience, expand the area to full screen. Enter the recipient's address and subject of the message.
3. Then enter the text and edit it using the tools on the bottom panel of this window. You can change the font size, make italics, underlines, change alignment, create lists, indents, quotes. The last button can completely reset the formatting.
4. Near the send button there are tools for attaching files, inserting links, adding emoticons, and using files from the cloud. For example, to add a link, you can use either the general method described above or the Google tool. Click on the icon and fill out the fields.
5. After adding files and links, as well as writing the text, you can send the finished letter now or schedule sending. To do this, click the button next to “Submit” and select a date.
The message you just sent is automatically saved in the section of the same name. And if you have scheduled sending, then this letter will appear in the “Delayed” tab.
Quick replies on Instagram Direct
When you use Instagram for business, you often hear the same questions from subscribers. For example, “What time do you open?”, “When will it be in stock?” or “Are prices still relevant?”
Instagram Direct solved the situation simply and effectively - they introduced the “Quick Replies” function. It helps you answer repetitive questions without any problems, speeding up the process. It is available only to commercial accounts, “.
You can find it like this.
Open your profile, press the button with three horizontal lines. A sidebar menu will appear where you have access to Instagram settings.
Here, press the settings button (gear icon at the bottom of the screen) and select “. Here you will find the “Quick Replies” option.
Click on the plus sign at the top right of the screen and create a message. To quickly use it in correspondence, insert any word into the line below the message. This could be the first word of your answer or any set of letters that you won't forget. In a conversation, you will be able to insert prepared text by writing a given word or several letters.
Now save the text. You can edit the message and add relevant information to it whenever you want.
Check out the setup in the screenshots below.
Advice. Sometimes there are questions that need to be discussed with the team or researched before answering.
Don't let messages like this get lost in your inbox. And don't forget to respond later when you're ready.
Immediately write something like: “Thank you for reaching out! We will check the data (stock availability, delivery times, etc.) and contact you by the end of the day." This will show subscribers that you are working on their request.
Then play it safe. The Flag Message feature will highlight that the message requires your attention.
To do this, open the message you want to highlight and tap the flag icon in the top right corner of the screen.
Create a group chat
In addition to the methods listed above, other options are used for sending letters and notifications. Using them, you can send the same text not to one person, but to several at once. To carry out such operations without difficulty, you need to become familiar with the method of performing them. Actions may differ for different conditions.
On iOS devices
To get started, you need to launch WhatsApp and perform the following steps:
- Find the “Chat” line at the bottom of the screen and click on it.
- Select “New Group”.
- Find subscribers who are friends to whom the SMS is intended.
- Add them to the created group.
- Click on the “Next” button.
- Enter the topic of the group in the text field.
- Perform creation using the appropriate button.
- Type the required text and send it to community members.
On Android
Stages of creating a group.
To create a group chat on Android, the steps are performed in the following sequence:
- Open messenger.
- Go to the settings menu.
- Find the “New Group” item.
- Add members to the created community.
- Press the key marked with an arrow pointing to the right.
- Enter the topic of the group and save it by clicking on the checkbox.
- Now you can write an SMS and send it.
All community members will receive the information once it is submitted.
How to delete and clear correspondence in Direct
If you often use Direct on Instagram, your inbox will be filled with old conversations that have lost relevance. It is advisable to get rid of them as unnecessary things - to restore order. Order on your desktop means order in your head, as a thinker unknown to me (as well as to Google and Yandex) said a long time ago.
It is not possible to get rid of all dialogues at once, only selectively.
Go to Direct. On the conversation page, find outdated messages and swipe left (iOS) to open the Delete option. For Android, tap and hold the conversation you want to trash.
This method will help you delete the conversation completely, but only from your mailbox. The recipient will retain all correspondence
It happens that it is necessary to delete only the last sent message, but the correspondence needs to be saved. This can be arranged.
Open a conversation and long press on a message to bring up a pop-up window. Select the desired one from the options.
Once you cancel sending, the message will disappear for everyone. But there is no guarantee that it was not read earlier
Messages within groups, pages and events
How to send a message to all event guests
If you're the host of a private event, you can send a message to everyone on the event's guest list. To send a message to people on your event guest list:
- Go to the event.
- Click the More button.
- Click the Send Message to Guests button.
- Select the guests you want to send a message to.
- Write a message and click the Send button.
Note: The message will be sent individually to each guest. To send it as a group message, check the box next to Send as group message.
If you are the organizer of a public event, sending a message to people on the event's guest list may not be possible if the event is too large. You can post in an event discussion to connect with people who were invited to the event.
How to send a private message to a page
Private messages can only be sent to pages that have enabled the “messages” feature. To send a private message to a page:
- Click the Send message button under the photo in the background of the page.
- Type your message and then press Enter to send it.
To contact a page that has the messaging option disabled, you can post to it.
Recovering messages in Direct Instagram
There is no such function in Instagram settings. Still, you can try.
It’s simple and quick to contact the recipient whose conversation was accidentally deleted. This will not restore correspondence in Direct. You will see the dialogue in the photo, since the interlocutor will only be able to send screenshots of the conversation with you.
Another option is to contact Instagram support. This method will take more time, but if successful, it will return the conversation to Direct. Technical support does not help solve the problem in 100% of cases, but if you don’t try, you won’t know, right?
Go to Instagram settings, select the “Help” tab. Here you can report a problem. It is advisable to leave a message in English, briefly describing the situation in a few sentences
Automatic reply in Direct
When you are not online and a question comes from a user, an answering machine will help. It will send a pre-prepared text in response to the message.
Of course, the answering machine will not be able to conduct a full correspondence - it will simply report that you are busy now, but have seen the letter. Still, an immediate reaction to a message will help a person calmly deal with the delay in response.
To enable the function, your business account on Instagram must be linked to your Facebook page.
Now take action:
- Go to your profile, select “Inbox” in the side menu on the left.
- Then open the Automated Responses tab.
- Turn on the “Instant Reply” option.
- Edit the default message.
By default, 500 characters are available for editing a message. Don't forget to check the box next to Instagram - only Messenger is initially connected
How to send a photo, video or document to Direct
Open a conversation with the user in Direct or select a group of recipients. In the message input field, select the desired icon. There will be a camera on the left, a microphone on the right, a picture symbol and a plus sign. When you click on it, additional icons will open - a gif, quick replies and a heart for sending likes in Direct.
In the PC version of Direct you can only send photos; other functions are available on mobile phones
So, in order.
- Clicking on the camera icon will start taking photos and videos. A file created in an application is called temporary for a reason. It will disappear from correspondence immediately after the recipient reads it. Good to use for transmitting confidential information, such as passwords or bank details.
- A long press on the microphone icon will record a voice message. Release the icon and the recording will be interrupted.
- The picture symbol will open the gallery on the device. Here you can select a photo or video file to send to your interlocutor.
- Clicking on a GIF will help you choose a GIF suitable for sending on the Internet - from the suggested ones or using the search bar.
- The message icon will open a window with quick answers to standard questions.
You cannot exchange documents in Direct. But you can send a link to cloud storage or any other external source where the file is stored.
Read how to publish videos and GIFs to all social networks, including Instagram, using SMMplanner from your computer.
Anonymous letters
Regular email services do not have the function of anonymously sending messages to other addresses. Users have to look for workarounds or special remailers - services for letters without specifying the sender. The essence of this method is that when sending, a temporary Email, a fake username and a VPN are used so that the sender’s IP address cannot be tracked. You can perform this operation yourself by registering another mailbox and connecting to the Internet through a proxy. However, special services perform these procedures automatically.
You can send a message anonymously through the service https://www.guerrillamail.com/.
Let's look at the procedure in more detail: 1. Open the website using the link above. Using the top panel, enter your email login and select one of the proposed domains. The user will receive a letter from the selected address.
2. Open the Compose tab and enter the recipient's real Email. Please enter the subject and text of your message below. If necessary, you can attach files.
3. Click the Send button to send an anonymous letter. Delivery may take some time due to IP change. As a result, the recipient will not be able to track your address.
This service also creates a temporary Email, all data of which (along with letters) will be deleted after 1 hour of use. You can set up forwarding or create a new account if you wish.
Another similar site with a Russian-language interface offers advanced options for setting up and sending anonymous messages. You can access it via the link https://anonym-mail.5ymail.com/. You can use the free newsletter or purchase a subscription with additional privileges.
