How to track comments and posts on social networks: review of the Starcomment comment and review monitoring service

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merchant 09.08.2019 11563

Many users of the social network VKontakte periodically wonder how to find a post in a group on VK. This problem can be solved in many ways, familiarization with which takes a minimum of time. So, open the community we are interested in and get started!

What is this service and why is it needed?

The Starcomment service allows you to monitor posts on social media. networks, monitor comments and, if necessary, respond to them. This way you will always know what clients, competitors and just strangers are writing about you, and you will also be able to respond in a timely manner to the activity of possible buyers (if you are a businessman).

What you can use the service for:

1. To track activity in communities on social networks and reactions to new comments;
2. Monitoring popular queries and opinions about the company;
3. Creating tasks to monitor popular queries of competitors: where they order advertising and what they are doing at the moment;
4. Collecting reviews;
5. Monitoring comments from competitors;
6. Monitoring comments on competitors' advertisements;
7. Viewing messages and comments on Instagram and writing replies;
8. Searching for leads based on queries.

As you can see, there are quite a lot of functions and they are all very useful. Especially if you run your own business. The service is also suitable for arbitrators, SMM specialists and administrators of groups and publics not only in VK, but also in other social networks and even instant messengers.

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And a few more useful things

1. If you are wondering how to find out the author of a VKontakte post, then know that this is only possible when the publication is not anonymous. Otherwise, the author will be hidden from everyone, at least until he decides to appear in the comments. This, in fact, is the essence of the anonymous message, which prevents the question from arising “how to restore a good name after publication?”
2. To find all mentions of a person in the community (by the way, in this way you will also find the author of the post in the VK group, if his mark is in the post), you need to reopen the search bar and enter a query in the format id12345678, where id12345678 is the address of the page of interest to us user. You can find it out either in the address bar of your browser, or by copying the numbers from any post/photo from its page after the word wall/photo, respectively.

1. If you need to find out the total number of posts in a particular community, doing this is as easy as shelling pears. You need to return yourself to the already familiar wall of the group you are interested in and simply go to the “Community Posts” tab. At the top of the page that opens, above the search bar, we see a number, which is the very number of posts published here.

To count the number of posts before a certain date, you need to go to the “Search by Posts” tab in the results found and select the number we need in the calendar next to the search line so that the system finds all posts up to that day.

The above methods allow you to collect a sufficient amount of information from the community wall, from searching for certain posts to viewing all mentions of a particular person, so this functionality can become your good ally in working with the VKontakte social network.

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Author – Dmitry Kayafyuk

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merchant

Alexey is the owner of the site, a generator of ideas and our guide. Active entrepreneur, owner of a group of information sites with traffic of over 500,000 visits per month. Owner and director of a company for the creation and distribution of training programs. Behind us: publishing and wholesale software on disks, lead generation and lead convert services for B2B, the first representative of amoCRM in Belarus.

Comments: 163Publications: 348Registration: 01/26/2014

Main functions

Now let's look at the main functionality for each social network or instant messenger that is available in the Starcomment service.

Instagram (Instagram):

• Competitor analysis function;
• Account monitoring;
• Monitoring mentions;
• Monitoring comments;
• Follower tracking;
• Monitoring messages in Direct.

VKontakte (VK):

• Competitor analysis function;
• Observation of groups;
• Monitoring mentions;
• Monitoring comments.

Youtube (YouTube):

• Monitoring mentions;
• Monitoring comments.

Facebook:

• Monitoring mentions;
• Monitoring comments.

Odnoklassniki (OK):

• Monitoring mentions;
• Monitoring comments.

Twitter (Twitter):

• Monitoring mentions.

Telegram (Telegram):

• Tracking posts in channels.

TikTok:

• Comments on your or someone else's profile.

Reddit:

• Mentions by keywords in hashtags.

Search by date

Users should know how to find the first message on VK. Sometimes this feature is very useful. It is especially appropriate if you do not want to search for messages for a certain period of time, you need to get to the beginning of the correspondence, see where the communication began.

For this purpose, we open a dialogue with the right person. We move the mouse over the correspondence link, which is located in the search bar.

We extend this line by adding the following text – &msgid=1. Press Enter.

The beginning of the correspondence opens.

We'll talk about how to find a message by date later.

From PC

We go to our page in Contact. Click on the “Messages” tab, which is located on the left side of the interface.

Select the desired dialogue.

In the window that opens, click on the magnifying glass icon, which is located in the upper right corner next to the avatar of the person with whom the conversation was held.

We see that a calendar icon has appeared. Click on it.

In the window that opens, select the desired month and year, then click on the number.

After this, all messages preceding the set day are opened.

From mobile

When you access the mobile application from your phone, you will not be able to search for a message by date. This function is missing here. However, you can install, for example, Kate Mobile. Next, you will need to go into a separate correspondence, click on the vertical ellipsis, which is located in the upper right corner, and select the line “Search by date” in the list of actions that opens. Next, you need to specify the desired date and click on the “Finish” button.

Registration and profile settings

Now that you've become familiar with the features, let's move on to the registration process and setting up your profile.

Registration

To register on the starcomment service you need:

1. Go to the official Starcomment website (using this link you can get a 100 rubles discount on the minimum tariff);
2. Find the “Registration” tab on the top right of the website;

1. A registration window will pop up, in which we enter your email and password. Click on the “Register” button;

1. After this, go to the email address you provided during registration. Find the letter and follow the link to activate your account.

After clicking on the link, you will be transferred to your personal account, and your account will be activated.

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Connecting social network profiles

As an example, I use connecting an Instagram account.

1. In your personal account on the left we find a tab with functions;

1. Select the “Settings” tab;
2. Find the “+ connect” button. Click on it;

1. Find the “Instagram” icon. Click on it;

1. In a new window, enter your login, password and proxy, if any. Click on the “Add account” button;

To connect an account with double authentication, disable it. After adding an account to the service, you can enable it again.

If your account appears with a confirmation checkmark, you need to click on it. If you get a password or proxy error, you need to check them and enter them again.

How to enable notifications

They are located in the task tab of the service when you have a social network account connected and the task itself has been launched. Notifications work from the very beginning and do not need to be launched, because... This is one of the main functions of the service.

Setting up where these notifications will be sent is another matter. To do this, find sections in “Settings”, as in the screenshot below:

And we choose what exactly and where it will come. The email address is considered to be the one for which registration took place. If you want to receive notifications on another one, you will have to change it in the settings.

How to add an employee

Do you have a large team or have you decided to delegate your responsibilities? I hasten to please you, adding an employee will not be difficult. To do this you need:

• go to “Settings”;

• find the “Your Team” tab;

• Click on “Add Colleagues”. Enter the employee's email address;

• in “Set up access”, decide what powers to give the employee;
• When finished, click on “Ok”.

The person who has been added as an employee will receive a notification by email with a link to the main page of the site. He will have to register and in his personal account he will see the task to which he has gained access.

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Search comments via SearchLikes

SearchLikes is an application with wide functionality. The program has two types of search: searching for records in photos and in groups.

The operating principle is as follows:

• select any person;
• on its page, click the button that suits you (search in photos);
• here you can set a filter: guys, girls or all together;
• in a few seconds you will receive a list of pictures and answers, if access to them is open;
• to select recorded thoughts in communities, click the search button in groups;
• then select the desired group and enter its id;
• analyze the community.

How to work

It's time to figure out how to work on the service pages and use its functionality. I'm glad that it doesn't require any specific knowledge, you just need to follow the instructions below. I'm sure you will succeed.

How to track comments on your own or other people's posts

For this:

• Go to the “All tasks” tab;

• There we click the “+Create task” button;
• We choose what we will track;

• Choose a social network or instant messenger;

• In the “What to track?” tab select the required item. I selected "Profile";

• Set the settings, filters and where you want to receive the results;

• Click “Create task”.

The function will start monitoring the necessary entries or comments in your or someone else's profile. Any activity will be tracked and notifications will be sent to you by email, Telegram or wherever you post it.

Mentions

The function allows you to see the full list of mentions by specifying keywords. To do this, when creating a task, simply select “Mentions”, and then set the settings and filtering:

Well, start the task by pressing the appropriate button.

How to track ratings and comments on review sites

Feedback monitoring is created in the same way as regular tasks. To do this, click “Create task” and select “Reviews”:

Select the service that interests you:

Again, choose what exactly you want to track (in our case, Reviews):

Finally, set up selection criteria, filtering, and where exactly you want to receive alerts:

Click “Create task” and that’s it, you’re done.

This feature is commonly used by entrepreneurs and bloggers who track ratings and comments on review sites. This helps to get feedback from customers and work on improving the product.

How to prohibit comments in a VK group

To block subscribers’ access to discussing group news on the wall, go to the “Community Management” section, then select “Comments” in the right-hand column and uncheck the “Feedback” field.

When you create an affinity group, the commenting feature is enabled by default. To limit it, you need to go to “Community Management” and select “Sections” in the settings menu. The window that appears will open parameters with which you can configure the group. In particular, you need to select the “Wall” item. There are three options:

1. Open. Every user will be able to participate in discussions under posts and send messages to the group, regardless of whether he is subscribed or not. In this case, there is a high risk of “mess” and excessive amounts of spam. In particular, users will be able to publish links, text messages, pictures, audio and video recordings.
2. Limited. Only people with administrator status can publish posts. However, comments remain open (it is recommended to use filters).
3. Closed. Only administrators can publish posts here, and comments are not available to subscribers.

Open but controlled comments in a group have many benefits: firstly, it is a great way to maintain feedback with subscribers, so you can find out what content they prefer; secondly, obscene expression filters and keyword filters allow you to automatically filter out unwanted messages. At the same time, the community administrator can regularly access the transaction history, where all deleted comments are displayed. He can view them and, if necessary, restore them so that other users can see them under the entries.

Rates

The service provides 2 types of tariffs:

1. For individuals;
2. Corporate rates.

For individuals:

• Start. 290 rub. for 1 month, 2 tasks for monitoring, 2000 mentions or comments;
• Startup. 690 rub. per month, 10 tasks for monitoring, 10,000 mentions or comments;
• Company. 1900 rub. per month, 30 tasks for monitoring, 30,000 mentions or comments;
• Your own Instagram. 550 rub. for 1 month, 20 tasks for monitoring, 10,000 mentions and comments.

Corporate rates:

• Start Plus. 2490 rub. per month, 50 tasks, 500,000 mentions or comments;
• Startup Plus. 4490 rub. per month, 100 tasks, 500,000 mentions or comments;
• Company Plus. 8290 rub. per month, 250 tasks, 500,000 mentions or comments;
• Corp. Plus. 15,000 rub. per month, 500 tasks, 500,000 mentions or comments.