How to write a complaint on VKontakte about a group, community or person

Before we deal with the question of how to complain about a group in contact, we will consider all the possible reasons why you can file a complaint.

The reasons may be the following:

public insults
materials prohibited by VK rules
questionable content
competitions that are contrary to the rules of the social network
content encouraging suicide
propaganda of violence and extremism
adult content
drug propaganda
copyright infringement

If you encounter any of this, you can write a complaint. Today, we will talk about options for filing a complaint against the community.

How to report a post
How to report a group in contact so that it gets blocked
How to report a VKontakte group for fraud
How to write to technical support in contact
How to report a group in contact from your phone

What does it mean to “report a page” on VKontakte?

This means that you need to contact the administration of the social network. If the user proves the illegality of the actions of the group or its members, then the group may be blocked.

To report a community, you must:

Log in to the vk.com website in the “Help” section (located on the top menu bar).
In the search window, write “complaint about the group.”
In the window that opens, the system will prompt the applicant to independently complain about the materials using the “…” button in the upper right corner of each entry. But this doesn’t suit us, because our task is to complain about the group. Therefore, you need to go to the bottom of the page and click on the “This does not solve my problem” button.
In the window that opens, you should briefly outline the essence of the problem in a few words. For example, the text is: “Complaint about the group.” Next, in a wide field, describe the problem in more detail, list links to the group, screenshots, phone numbers, etc. Next, you need to indicate a link to the group in question, as well as a link to the material.

The site administration may ignore the complaint and nothing can be done about it . Unfortunately, today there are many groups on social networks where people are deceived, their honor and dignity are offended, racial hatred is incited, etc.

Alternatively, you can complain about the VK group to law enforcement agencies, then the chance of blocking the group and punishing the group administrators will be increased.

Why should you complain?

First of all, users perform such actions to ensure the triumph of justice on the global network. Anyone who violates the established community rules, regardless of the purpose, must be punished. Complaints are also often filed to eliminate competitors. But more often people do this to protect community members or ordinary users from unwanted content. Especially if they are minors.

How to report a page on VK from your phone in 2021?

The easiest way to file a complaint about unlawful actions of VKontakte users is while sitting at the computer. Then the full version of the site opens and its functionality becomes available.

It’s another matter if a person wants to complain about another social network user via phone. How to file a complaint against a VKontakte group via phone?

To do this, by going to the VKontakte website, you need to switch to the full version of the Internet resource. When the full site design appears, you can complain to the administration page. How to do this was described above.

From the VK mobile application, the user is only given the opportunity to block the user’s page, and complaining in this way will not be possible.

How it works

The mechanism is extremely simple. Using a special interface, you send a complaint to a specific user’s page. In this case, it is necessary to indicate exactly what harm it caused you. You will need to choose from the options offered by the system. In addition, you should write a comment for the moderators that will reveal the essence of your complaint.

What happens if you report a page?

VK moderators will receive your complaint for consideration. And if they consider it justified, then the user’s page will be blocked, and he will not be able to bother you (see). Quite a normal way out.

Let's see how to do this in practice.

Filing a complaint against the VK group to Roskomnadzor

Unfortunately, situations in which VK user requests remain unconsidered are a common occurrence. The site administration does not physically have time to consider all user requests.

If the situation requires an immediate solution, then the user has the right to file a complaint against the VK group through Roskomnadzor.

This organization accepts requests from all adult citizens regarding the presence of illegal information on websites.

Roskomnadzor may block a VKontakte group if it contains the following information:

Child pornography.
Distribution and advertising of drugs.
Information about methods of suicide.
Slander.
Harmful information for children, etc.

Detailed description of filing a complaint through Roskomnadzor against the VKontakte group:

Log in to the Roskomnadzor website – rkn.gov.ru.
In the panel on the left side of the screen, find the subsection “Appeals from citizens and legal entities” - “Public electronic reception of Roskomnadzor”.
In the “Subject of the appeal” field, select “Internet sites”.
Next, select the subject of the complaint from the list, for example, child pornography, slander, insults, copyright protection, violence, cruelty, etc.
In the form that opens, enter your data: full name, place of consideration, text of the appeal, as well as an email address to send a response to the complaint. If there are materials confirming the fact of the group’s illegal actions (photos, screenshots), then they can be uploaded. Next, enter the security code and submit your application.

Please note that a clear choice of the subject of the appeal through the Roskomnadzor website guarantees 100% consideration of the user’s complaint:

If we are talking about child pornography on the Internet, then the system asks you to fill out a special form for prompt processing of information.
If an applicant wants to complain about a group that promotes information of an extremist nature, Roskomnadzor will recommend contacting the website of the Russian Ministry of Internal Affairs.
If a person wants to complain about slander and insults in a VK group, then Roskomnadzor will take action against the group only if the citizen goes to court and the judge decides to recognize the materials against the applicant as prohibited.
If we are talking about fraud, then Roskomnadzor redirects the citizen’s appeal to the website of the Russian Ministry of Internal Affairs.

You can also file a complaint through the Unified Register on the website https://eais.rkn.gov.ru:

In the “Receiving Messages” tab, go to the bottom of the page and fill out the form.
Indicate the type of prohibited information, for example, drug propaganda, calls for suicide.
Specify the VK group page along with the protocol.
Attach a screenshot of the page (if available).
Select the type of information: video, photo, text, broadcast.
Enter the applicant’s details and click on the “Send message” button.

Concept and types of fraud on VKontakte

What to do if you fall for any VKontakte fraud scheme{q} The answer is obvious - contact law enforcement agencies. Any illegal action of a swindler, namely:

refusal to perform services paid for by the client;
sending a product that does not match the description.
theft of personal information;
etc.

We suggest you read: Fraud with payment cards is better

criminally punishable. This is evidenced by the Criminal Code of the Russian Federation (Articles 146, 159, 171, 182, 199, 200).

Many users do not contact the police for a number of reasons. Here are some of them:

Minor amount of damage.
Fear of looking stupid.
Reluctance to waste time.

There is an opinion among citizens that the police do not deal with such issues. However, this is fundamentally wrong. You can block a group that allegedly sells something if you can prove fraud.

Deception and violation of rights cannot be ignored, even if it happens on the Internet. It is the inaction of victims that allows scammers to continue their activities.

The purpose of any fraud is personal enrichment. The Internet, due to its anonymity and inclusiveness, attracts all kinds of swindlers, allowing them to deceive a large number of people in a short time and at the same time successfully avoid criminal prosecution for a long time. VKontakte fraud - what to do when faced with it, everyone decides for themselves.

Law enforcement officials are developing measures to counter the criminal activities of cybercriminals. And they, in turn, come up with more and more new ways of deception.

The most common types of fraud on one of the most popular social networks, Vkontakte, are:

Account hacking or hacker attacks on the page owner's computer.
Creation of groups offering services or goods at very low prices. The promised services are not provided after payment is received, and the goods are either not sent or do not correspond to the declared quality. Most often, scammers offer: loans, branded goods at low prices, and the services of healers or psychics.
Creating compromising correspondence or photographs for the purpose of subsequent blackmail.
Mailings with requests to help terminally ill, abandoned animals or missing people. In fact, scammers are hiding behind the calls, and photographs of real people turn out to be borrowed from the websites of charitable foundations.

We invite you to read: Complain about an insurance ✋ company under compulsory motor liability insurance: authorities of appeal, procedure for action

Complaint to the prosecutor's office about the VKontakte group

If the administration of the VK website does not respond to user complaints, and the application under consideration is not within the competence of Roskomnadzor, then the citizen has the right to contact the prosecutor’s office.

This body considers issues regarding groups on social networks such as extremism.

To do this you need:

Go to the website of the General Prosecutor's Office ipriem.genproc.gov.ru. Select the desired territorial prosecutor's office.
Select the “Notification about extremism” tab. In the window that opens, indicate the pages of the VK website with information about extremism (copy the address of the VK group). Next, indicate where the source of information was obtained from, the type of information (for example, there was a call for mass unrest or extremism in the group). Specify the type of information – photo, video, text. Indicate access to information (free or closed). If the applicant has any additional information that he considers necessary, he can enter it in the appropriate field.
Next, the applicant must provide information about himself: full name, region, email address, return address for sending a response to the appeal.
After filling out all the fields, you need to click on the “Submit” button. When the complaint is considered, the prosecutor's office will notify the applicant of the results of his appeal.

Scam tactics

The first principle on which swindlers base their activities is human greed. The reasons why people contact them are simple:

Fraudsters are very good psychologists and know what to base their tactics on. They will probe the client and promise him “mountains of gold.” At a certain point, the victim begins to believe, for example, that he will invest 100 rubles and get back 200.
The scheme is structured in such a way that people are limited in information and time limits, and are offered to buy an item at a 30% discount, which is valid only for today. The swindler provides only the information that is beneficial to him.
They offer bait, a win-win lottery, for which you need to pay a negligible amount compared to the winnings received. If they ask for a small down payment, they are scammers.
Such qualities of gullible citizens as self-esteem and pride are used for processing. They offer a scheme for easy money, pressure on an insignificant existence, the opportunity to do more easily and simply.
Fraudsters instill fear. They instill in the victim the fear that she will lose everything if she does not invest money now and here.

Fraud is a very difficult crime to prove. Scammers mostly extort small amounts. For example, when offering an easy job, they offer to pay a small registration fee of 50-100 rubles. If you go to the police with such a statement, no one will really deal with it. Most fraudulent schemes work on the principle that the victim will not turn anywhere to restore justice for the loss of such a small amount.

How many times do you need to complain?

Some VK users mistakenly think that the more complaints about the VK group are received, the faster the site administration will block it.

In fact, even one complaint is enough for it to be blocked. The number of hits doesn't matter.

The main thing is that the group that the user is complaining about actually violates the site rules.

The administration does not block a group just like that, they need evidence of the illegality of the actions of users or group administrators, the complaint must be justified, reasoned, preferably with photo or video evidence.

Main types of deception

Scammers have a lot of schemes for deceiving and extorting funds from network users. The social network Vkontakte was no exception.

Appeal to friends

Having obtained the credentials of a user, the scammer sends messages to his virtual friends. The text of the message is obvious - a request to transfer a certain amount of money to a card, mobile phone, etc. Often, the real owner of the hacked page does not even know about the actions of the scammer.

Polls

All kinds of voting, to participate in which you must re-authorize. At the same time, the page that opens is only visually similar to the famous social network. In fact, this is a third-party site that obtains Contact account credentials in this way. The information obtained can be used for fraud.

Purchase and sale

https://www.youtube.com/watch{q}v=maEEarZ3p3s

The user decides to purchase a product he likes in a group. After payment, the seller stops communicating, and the buyer’s account is simply blocked. It is stupid to rely only on positive reviews - they can all be fake.

How to report a group of scammers?

Today, the social network Vkontakte accommodates not only those who want to communicate, find friends and relatives, but also sell/buy some things.

The site administration gives users the right to trade various goods, but it cannot verify the integrity of the sellers.

Therefore, if you fall for scammers who, after taking an advance payment from you, never sent the goods, you should immediately contact law enforcement agencies in one of the following ways:

Go to the Ministry of Internal Affairs office at your place of residence and write a statement.
Submit an application on the website mvd.ru/request_main.

If in a group in which you are (or are not) a member, members or administrators promote fragments of pornography, drug advertising, if they insult your honor and dignity, race, etc., then you have the right to complain about the VK group.

First, you can complain to the administration of the VK site, but if the moderators do nothing against a particular group, you can safely file a complaint with Roskomnadzor, the Ministry of Internal Affairs or the prosecutor’s office, depending on the type of complaint.

Enforcement measures

Representatives of the VKontakte administration can take the following actions in relation to a person or group:

delete data that contradicts the site rules, partially or completely block access;
block access to community moderators;
delegate group rights to the creator if fraudsters have hacked the page;
deleting a group without the right to restore;
prohibition on publishing third-party links that violate site standards.

It is worth understanding that social network agents may be motivated to refuse a positive decision on an appeal. You can fight against offenders and scammers through various complaint books (unofficial), but you should be careful so that this situation does not turn against you.

It is difficult to say how effective these books are; there is no guarantee that your page will not be blocked by members of such unofficial organizations.

Reasons for contacting technical support

If a violation of network rules is detected, you need to file a complaint against the person or community. In addition to the above reasons that are grounds for applying, there are others:

increasing the number of subscribers. If you notice that a community is using third-party programs to increase its numbers, then you need to contact the moderators of the social network. The community page will be closed without delay;
fraud. Organizers of financial pyramids banned in Russia have been repeatedly spotted on any social network - casinos or other actions indicating fraud. If such groups are detected, you should send a letter to VKontakte moderators, because the above actions are violations of the site rules;
changing the theme of the group. If a community posted information about cars for a long time, and then abruptly changed course to propaganda activities, this may indicate that scammers hacked the group or a change in management. In this case, you need to contact the site administrators. In 80% of cases, the group will be blocked, but if the number of subscribers is less than 1000, then this will not be enough to close the group.

It is worth noting that any violations of the rules must be dealt with jointly, because VKontakte moderators still cannot cover all the actions of a person or group. Fraud and unlawful user actions directed at you personally or other participants should be blocked.

How to write to technical support in contact

So, how can you complain about a VKontakte group if you notice fraud, dubious content, fake competitions and other issues that are contrary to VK rules?

The only solution here is to write to VK technical support. You need to write from your account, not anonymously.

Therefore, write to technical support only for existing reasons, and not in order, for example, to annoy someone.

Scheme for contacting technical support:

In the upper right corner of your profile, click on your name, after which a drop-down menu appears. Click on the word “help”.

A section will open where you can find answers to various questions about the operation of the social network.

Enter the query “How to report a group” in the search bar, several options appear, select the desired option

Then click on “Report community”

You will be taken to this form, where you can write to the support service in contact.

In the topic we describe the problem in a nutshell, in a large window we describe it in detail. You must provide a link to the community you are complaining about or to the post as evidence.

You can attach screenshots with evidence to be more convincing.

Click "Submit".

We are waiting for a response from technical support. Depending on the workload of the moderators, it may take from several hours to several days. Sometimes almost immediately they send this note:

Contacting government agencies

Some VKontakte participants are wondering: what to do and where to send a message if the page of the person who insulted you is not blocked? Our qualified service staff will help you in this matter. Practicing lawyers will explain the rights of a citizen, provide information on what to do in this case and where to turn.

Guarding order in the field of communications is the Roskomnadzor service, where you can complain about a Vkontakte page or group. Contacting Roskomnadzor has an obvious advantage if a social network member violates your copyright. Representatives of the institution will familiarize themselves with the situation, explain what to do and where to go next.

It is worth noting that if your copyright is not affected, there is no material damage (fraud), it is recommended to limit yourself to contacting the Vkontakte technical support service. It should also be noted that your actions to combat scammers help the site administration do their job, which is aimed at a comfortable and safe pastime on the Internet.