How long does it take to consider a VKontakte complaint? How to complain about a VKontakte page

Insulted in the group, in the comments

If you have been publicly insulted in the comments of a group (public), look who is in the administration of this group (find “Contacts” in the right column on the group page), and first complain to the group administrators. They will be able to block this person so that he will not be able to write anything there anymore. To find out more about this, read the article “How to complain to VKontakte.”

If it is impossible to contact the group administrator, in the full version of VKontakte, hover your mouse over the offensive comment and click on the cross that appears. Then select the reason for the complaint - “Insult”. Your complaint will be considered by VK moderators.

If you cannot complain using the described method, try contacting VKontakte support. Your appeal will be considered, and if that person actually violated the rules of VKontakte, perhaps punishment will be applied to him. How to do it? Look here: “How to contact VKontakte support.” But keep in mind that your personal hostility is not a reason to block. If someone wrote something unpleasant for you, do not expect that their page will be blocked simply at your request.

If you and someone are simply insulting each other and you decide to seek support because you think that “he started it first,” then no one will deal with it. This has always happened and will happen among the people. Just keep figuring things out yourself.

How to complain about a person on VKontakte

Go to the person's page. In the full version of VK: in the left column, under the main photo, a button with three dots (menu) - . In the mobile application: ⋮ (three vertical dots). Click on it, then select Report page.

A window will appear in which you need to indicate what exactly you are complaining about: for example, spam (unsolicited advertising) or offensive behavior. Select a reason by clicking on the circle next to it. Below there is a place for a comment - write there briefly but clearly your explanations - what exactly this person did. Don't write in capital letters, don't put exclamation marks - be calm. It is best if you refer to specific points of the rules of the VKontakte social network that this person violated. At the same time, you can block his access to your VKontakte page (there is a place just below where you can put the appropriate checkbox).

When everything is ready, click Send. The complaint is sent to the VKontakte administration.

How to log into the full version of VKontakte

How to send a complaint from your phone?

In the VK mobile application, go to the person’s page, click on the menu button (three dots) in the upper right corner and select Complain, then indicate the reason for the complaint.
If the application is not installed, then you cannot complain in the mobile version of VK. But you can open the VK website on your phone in a browser (Chrome, Safari). This can be done through our Login page. Then switch to the full version (the link will be in the menu or at the bottom of any page; more details on how to enter the full version of VK). After that, carefully zooming in on the image with your fingers, send a complaint as on a regular computer (see above how to do this).

What will happen next?

VKontakte administration employees will consider your complaint. They will look at the person’s VKontakte page, his messages, the actions he performed. If they think that this person deserves to be blocked, then his page will be blocked (frozen). This will cause him certain problems and he will not be able to use his page for some time. But if he really needs it, he can create new pages on VK (for example, if in his country you can anonymously buy a whole bunch of SIM cards for your phone to use for registration).

If the reasons are insufficient or they are far-fetched, the complaint will be rejected. There are rules for the VKontakte social network, and each user, in theory, must comply with them. Therefore, the issue of blocking is resolved very simply: if you break the rules, get blocked; if you don’t break them, continue using them.

Other cases

What to do if a person insults you?

What to do if you were insulted on VKontakte

What should I do if my photos or videos were posted without permission?

They posted my photos. How to delete?

If you have become a victim of deception and are being extorted money, blackmailed, threatening to disseminate personal information, read this:

What to do when someone extorts money on VKontakte

How many complaints does it take for a person to be blocked?

Only one if he breaks the rules. Do not need anymore. As it is said in the VK help system, “When it comes to violating the rules of the site, one complaint is enough, and their number does not matter much. They won’t just block anyone, no matter how many people complain about it.”

There is no point in complaining en masse. There is no need to encourage others to file complaints against a person or group. If there is a violation, one complaint is always enough.

Advice: don’t complain about people just like that, for no reason. If they have not violated the rules of this social network, they are in no danger, but you may attract unnecessary attention to yourself. Maybe the person violated some rules that exist only in your head, but this is not an argument. Perhaps it will be easier for the administration to block you than to be distracted by your unfounded complaints.

I complained, but they didn’t block him! What to do?

Why do you think that a person should be blocked? The administration itself will decide what to do. Do you know the rules of the social network VKontakte? There is a link at the end of this instruction. Read it.

It also happens that a person has not complained anywhere, but only left a comment somewhere on the Internet, and thinks that someone will read it and take action. To avoid ending up in the same stupid situation, make sure you know how to actually complain.

How can I complain about a person if he has blacklisted (blocked) me?

Open his page in the full version of VK, it will say “...restricted access to my page.” In the left column, press the button with three dots (menu) - a menu will open, then Report a page. Further - everything is as described at the beginning of our instructions.

How to log into the full version of VKontakte

There is no point in complaining just because a person has blocked you and does not want to communicate: anyone has the right to do this. You can answer him in kind - How to block a person on VKontakte.

How can I complain about a fake if a person pretends to be me or another person (created a clone of the page)?

You need to send a request to delete a clone page in VK, instructions here:

How to delete a VKontakte clone page with my stolen photos

Where to complain if you cheated VKontakte for money, took money for the goods and did not return it?

This is one of the very common methods used by scammers. You transfer money for goods, and then you are blocked - no money, no goods. You were scammed out of money. Of course, you can complain to the VKontakte administration, but they will block a person only if he violates the rules of the VKontakte site. The administration will not look for a fraudster, take money from him, and return it to you. Such matters are dealt with by a completely different institution called the “police”. In this case, this is where you should complain. Try to first find out as much information as possible about the scammer. Then take a check, receipt or any other document confirming the transfer of money, make a copy of it and go to your police department. Write a statement: where, when did you see the advertisement for the sale of the goods, to whom did you transfer the money and how much, what did you order, what exactly was the fraud. In general, tell absolutely everything in the statement and demand that the deceiver be brought to justice. Your application must be accepted and a ticket issued. Then wait until you are invited to give an explanation. The police will take a long time to sort it out, and it’s not a fact that they will find anyone. You may receive a refusal to initiate criminal proceedings by mail. But this is the only chance to really find the scammer. In the future, be careful and do not transfer money to strangers who have no reason to trust.

How to complain about advertising, spam?

If someone sends you messages with unwanted advertisements and you don't like it, you can easily mark these messages as spam!

Click on the message, it will be highlighted. Then click on the This is spam button, which will appear in the upper right corner. The administration will take action if they check this person and see that he is indeed sending unwanted messages.

If you see unwanted advertising messages anywhere in the comments, in a group, just hover your mouse over such a message and click on the cross that appears in the upper right corner of the message. It will immediately be marked as spam.

Why did the person start sending spam?

Most likely, he is not doing this himself. It's just that his page was hacked. Maybe a virus got on his computer, intercepted his password and passed it on to the attackers. Every day, attackers hijack hundreds and thousands of people's pages to distribute unwanted advertising on their behalf. Such pages are blocked based on complaints from other users until the owner of the page restores access to it. The VKontakte administration can block (freeze) a person’s page on its own initiative if suspicious activity is noticed on it.

How to block a person so that he cannot visit my page and write messages?

Blocking a person’s ability to communicate with you and view your page is a little different. This is well described in the article How to block a person on VKontakte.

Is it possible to go to court, contact the police, the prosecutor's office? What is the punishment for insulting VKontakte?

In essence, an offensive expression on VKontakte is no different from an offensive expression communicated to you in other ways. A person can be punished. Administrative liability is provided for such an act, and there have already been precedents. This is Article 5.61 “Insult” of the Code of Administrative Offences. There is the following wording: “an insult contained in a public speech, a publicly displayed work or the media.” If this is your case, you can contact the prosecutor’s office so that they can open a case. The application is written in free form; you just need to clearly and completely describe the facts, and then demand that your offender be brought to administrative responsibility. Consult with a lawyer first. You need to be prepared to spend time and money. You will need to take a “snapshot” of the VKontakte page where the insult is posted, and go to a notary so that he can check and confirm the fact of publication.

Most likely, you will not apply anywhere, like 99 people out of 100 who were insulted on VKontakte. Therefore, do not waste your time and the lawyer’s time in vain, but rather tell three of your girlfriends (or friends) about everything. Complain to them how bad this person is, and you will feel better.

All that the VKontakte administration can do is block the page of your offender or delete the offensive information. And even then - if he deems it necessary. Maybe you think (especially if you are a schoolboy) that the administration will catch this person and punish him? No, buddy. Punishment can only be according to the law. You need to go to the police, court, prosecutor's office.

The second way is the support service

When contacting the support service, that is, directly to the site administration, it is important to describe in detail the essence of your complaints. You also need to provide evidence:

A link or screenshot of content that is prohibited by this social network.
A screenshot of correspondence with the user you are filing a complaint about.

If moderation staff consider that an unscrupulous user of the social network has violated the rules of use, his profile will certainly be irreversibly blocked.

To file a complaint this way, you must complete the following steps:

Go to the network technical support section for feedback.

In the top line, briefly enter the essence of your complaint.

In the main line, describe in detail why you believe that this user has violated the rules and should be blocked.

Attach evidence of the violation (screenshot or link) to the complaint.

And click the "Submit" button.

Rest assured that the administration will take your complaint seriously and will take action.

What else can you do? What should I write in response? Is it possible to somehow take revenge?

The best thing to do is block the person and forget about him. He will not be able to send you messages or view your page. You should not write insults in response - because then it will turn out that you are no different from this person. He is either a teenager who cannot assert himself in any way, or a person dissatisfied with his fate, whom one can only feel sorry for. Perhaps he wants to punish someone for his own failures? Let him try to choose another victim; By blocking him, you will show him that nothing will work out with you. Live your life and don't worry.

In the event that a person insulted you in some community, on his page, in his status, etc. - in general, on some page that other people can see, ask yourself the question: why are you reading this? Why is this nonsense so important to you? What if there are other places where insults against you are published that you don’t yet know about? This way you can completely lose your quiet life and stop sleeping at night. It's best to ignore it. And then the person who insulted you will feel that he can’t get you off balance, he will become upset and feel his own insignificance.

Set yourself some good status for VKontakte - you will immediately feel at your best!

Why complain about a VKontakte page?

The main purpose of sending a complaint to a VKontakte user page is to draw the attention of social network moderators to a page that violates the rules. Essentially, by sending a complaint, you are filing a complaint against the user’s actions, indicating that he is violating the rules of the social network. After this, moderators review the complaint, and if the messages sent by the user are indeed SPAM (or otherwise violate the community rules), the user is blocked.

Please note: If you repeatedly send complaints to users who do not violate community rules, the moderators of the social network may block your account. Therefore, if you are tired of a particular user, but he does not violate the rules of VKontakte, it would be more correct to blacklist him rather than send complaints against him.

Is it possible to block a person in a group so as not to see their offensive comments?

If you are a group administrator and there are objective reasons for blocking a person, then you can do this (you need to delete the comment with a cross, after which you will be able to delete his comments for the last week, and then block for a week; you can block for a longer period).

If the group is not yours, then you read all the methods above.

In VK there is no way to block someone in a group “for yourself” so that you alone do not see his comments. This is how the public discussion system works - everyone can speak out as long as they are not blocked in that particular group.

How to submit a complaint

This is quite simple to do: you need to go to the page of the person who violated the rules of the project. In the block under his avatar there are several buttons with inscriptions, among which we are interested in: “Report the page.” You need to click on it, and then indicate the reason in the dialog box.

You can also leave a comment and deny access to that person's personal page. After you submit a complaint, it will be reviewed by moderators, after which they will verify the violation and issue a verdict. Now the issue of how to complain about a VKontakte page has been resolved.

User reviews

As mentioned earlier, there are those people who are against such innovations, and there are those who are only “for” hostile statements. All VK users seem to be divided into three sides:

Some are against such functions and are trying in every possible way to convey to the developers that it is not needed, while signing many petitions;
Others are in favor of hostile functions, because they help regulate user behavior and at the same time form the type of thinking people;
Still others are in a neutral position. They are neither for nor against. They just are. Their favorite public pages are not blocked, so you may not even notice that such a function has appeared.

Complaint to the prosecutor's office about the VKontakte group

If the administration of the VK website does not respond to user complaints, and the application under consideration is not within the competence of Roskomnadzor, then the citizen has the right to contact the prosecutor’s office.

This body considers issues regarding groups on social networks such as extremism.

To do this you need:

Go to the website of the General Prosecutor's Office ipriem.genproc.gov.ru. Select the desired territorial prosecutor's office.
Select the “Notification about extremism” tab. In the window that opens, indicate the pages of the VK website with information about extremism (copy the address of the VK group). Next, indicate where the source of information was obtained from, the type of information (for example, there was a call for mass unrest or extremism in the group). Specify the type of information – photo, video, text. Indicate access to information (free or closed). If the applicant has any additional information that he considers necessary, he can enter it in the appropriate field.
Next, the applicant must provide information about himself: full name, region, email address, return address for sending a response to the appeal.
After filling out all the fields, you need to click on the “Submit” button. When the complaint is considered, the prosecutor's office will notify the applicant of the results of his appeal.

Filing a complaint against the VK group to Roskomnadzor

Unfortunately, situations in which VK user requests remain unconsidered are a common occurrence. The site administration does not physically have time to consider all user requests.

If the situation requires an immediate solution, then the user has the right to file a complaint against the VK group through Roskomnadzor.

This organization accepts requests from all adult citizens regarding the presence of illegal information on websites.

Roskomnadzor may block a VKontakte group if it contains the following information:

Child pornography.
Distribution and advertising of drugs.
Information about methods of suicide.
Slander.
Harmful information for children, etc.

Detailed description of filing a complaint through Roskomnadzor against the VKontakte group:

Log in to the Roskomnadzor website – rkn.gov.ru.
In the panel on the left side of the screen, find the subsection “Appeals from citizens and legal entities” - “Public electronic reception of Roskomnadzor”.
In the “Subject of the appeal” field, select “Internet sites”.
Next, select the subject of the complaint from the list, for example, child pornography, slander, insults, copyright protection, violence, cruelty, etc.
In the form that opens, enter your data: full name, place of consideration, text of the appeal, as well as an email address to send a response to the complaint. If there are materials confirming the fact of the group’s illegal actions (photos, screenshots), then they can be uploaded. Next, enter the security code and submit your application.

Please note that a clear choice of the subject of the appeal through the Roskomnadzor website guarantees 100% consideration of the user’s complaint:

If we are talking about child pornography on the Internet, then the system asks you to fill out a special form for prompt processing of information.
If an applicant wants to complain about a group that promotes information of an extremist nature, Roskomnadzor will recommend contacting the website of the Russian Ministry of Internal Affairs.
If a person wants to complain about slander and insults in a VK group, then Roskomnadzor will take action against the group only if the citizen goes to court and the judge decides to recognize the materials against the applicant as prohibited.
If we are talking about fraud, then Roskomnadzor redirects the citizen’s appeal to the website of the Russian Ministry of Internal Affairs.

You can also file a complaint through the Unified Register on the website https://eais.rkn.gov.ru:

In the “Receiving Messages” tab, go to the bottom of the page and fill out the form.
Indicate the type of prohibited information, for example, drug propaganda, calls for suicide.
Specify the VK group page along with the protocol.
Attach a screenshot of the page (if available).
Select the type of information: video, photo, text, broadcast.
Enter the applicant’s details and click on the “Send message” button.

How many times do you need to complain?

Some VK users mistakenly think that the more complaints about the VK group are received, the faster the site administration will block it.

In fact, even one complaint is enough for it to be blocked. The number of hits doesn't matter.

The main thing is that the group that the user is complaining about actually violates the site rules.

The administration does not block a group just like that, they need evidence of the illegality of the actions of users or group administrators, the complaint must be justified, reasoned, preferably with photo or video evidence.