Civil society must develop and act in accordance with legal norms and requirements. And even in the social sphere there is no point in deviating from this principle.
In this regard, every company or other legal entity that provides services to citizens in the field of communications and Internet content must have a special body (department) that will regulate the flow of applications or requests to eliminate violations of human rights and freedoms.
In the future, controversial issues are resolved either through an electronic appeal only, or through an administrative procedure, which needs to be considered in more detail.
What does it mean to “report a page” on VKontakte?
This means that you need to contact the administration of the social network. If the user proves the illegality of the actions of the group or its members, then the group may be blocked.
To report a community, you must:
- Log in to the vk.com website in the “Help” section (located on the top menu bar).
- In the search window, write “complaint about the group.”
- In the window that opens, the system will prompt the applicant to independently complain about the materials using the “…” button in the upper right corner of each entry. But this doesn’t suit us, because our task is to complain about the group. Therefore, you need to go to the bottom of the page and click on the “This does not solve my problem” button.
- In the window that opens, you should briefly outline the essence of the problem in a few words. For example, the text is: “Complaint about the group.” Next, in a wide field, describe the problem in more detail, list links to the group, screenshots, phone numbers, etc. Next, you need to indicate a link to the group in question, as well as a link to the material.
The site administration may ignore the complaint and nothing can be done about it . Unfortunately, today there are many groups on social networks where people are deceived, their honor and dignity are offended, racial hatred is incited, etc.
Alternatively, you can complain about the VK group to law enforcement agencies, then the chance of blocking the group and punishing the group administrators will be increased.
Making a complaint
To submit a claim you must be a registered user and have grounds for making a complaint. To file a complaint, proceed as follows:
- Click on the “Help” section on the main page (located in the upper right side of the page).
- Several options for submitting an appeal will be offered. You should select “None fit.”
- Select "Next".
- Click “Ask a Question”.
- State the information that was the reason for the request, attach links to the user’s page.
- Express your demands (blocking the offender, deleting from VKontakte, etc.).
Important! The principle of filing a virtual complaint is not much different from a complaint filed in real life. It is necessary to indicate the reasons for the appeal, ask to understand the situation and influence the offender.
It is advisable to include evidence so that the support service does not get the impression that the reason for the request was personal hostility. But the appeal, which is sent to social networks, still has a freer form than an official complaint. The period for sending a response to the applicant is thirty days.
How to report a page on VK from your phone in 2021?
The easiest way to file a complaint about unlawful actions of VKontakte users is while sitting at the computer. Then the full version of the site opens and its functionality becomes available.
It’s another matter if a person wants to complain about another social network user via phone. How to file a complaint against a VKontakte group via phone?
To do this, by going to the VKontakte website, you need to switch to the full version of the Internet resource. When the full site design appears, you can complain to the administration page. How to do this was described above.
From the VK mobile application, the user is only given the opportunity to block the user’s page, and complaining in this way will not be possible.
Contact Roskomnadzor
If contacting the VKontakte administration did not effectively resolve the problem, it is possible to further forward the appeal to the supervisory authorities. This is the Office for Supervision of Communications (Roskomnadzor for short).
Its activities are aimed at regulating the activities of social networks, open and closed sites, applications and other channels for providing information..
Contacting such organizations requires more careful preparation of complaints and claims, since in the event of refusal of voluntary compliance with the instructions by site owners, the resolution of the dispute will be referred to the court for a more thorough investigation.
Filing a complaint against the VK group to Roskomnadzor
Unfortunately, situations in which VK user requests remain unconsidered are a common occurrence. The site administration does not physically have time to consider all user requests.
If the situation requires an immediate solution, then the user has the right to file a complaint against the VK group through Roskomnadzor.
This organization accepts requests from all adult citizens regarding the presence of illegal information on websites.
Roskomnadzor may block a VKontakte group if it contains the following information:
- Child pornography.
- Distribution and advertising of drugs.
- Information about methods of suicide.
- Slander.
- Harmful information for children, etc.
Detailed description of filing a complaint through Roskomnadzor against the VKontakte group:
- Log in to the Roskomnadzor website – rkn.gov.ru.
- In the panel on the left side of the screen, find the subsection “Appeals from citizens and legal entities” - “Public electronic reception of Roskomnadzor”.
- In the “Subject of the appeal” field, select “Internet sites”.
- Next, select the subject of the complaint from the list, for example, child pornography, slander, insults, copyright protection, violence, cruelty, etc.
- In the form that opens, enter your data: full name, place of consideration, text of the appeal, as well as an email address to send a response to the complaint. If there are materials confirming the fact of the group’s illegal actions (photos, screenshots), then they can be uploaded. Next, enter the security code and submit your application.
Please note that a clear choice of the subject of the appeal through the Roskomnadzor website guarantees 100% consideration of the user’s complaint:
- If we are talking about child pornography on the Internet, then the system asks you to fill out a special form for prompt processing of information.
- If an applicant wants to complain about a group that promotes information of an extremist nature, Roskomnadzor will recommend contacting the website of the Russian Ministry of Internal Affairs.
- If a person wants to complain about slander and insults in a VK group, then Roskomnadzor will take action against the group only if the citizen goes to court and the judge decides to recognize the materials against the applicant as prohibited.
- If we are talking about fraud, then Roskomnadzor redirects the citizen’s appeal to the website of the Russian Ministry of Internal Affairs.
You can also file a complaint through the Unified Register on the website https://eais.rkn.gov.ru:
- In the “Receiving Messages” tab, go to the bottom of the page and fill out the form.
- Indicate the type of prohibited information, for example, drug propaganda, calls for suicide.
- Specify the VK group page along with the protocol.
- Attach a screenshot of the page (if available).
- Select the type of information: video, photo, text, broadcast.
- Enter the applicant’s details and click on the “Send message” button.
How many complaints does it take to get a VK page blocked?
Today, millions of people use the VKontakte service. This service has many useful functions and new ones are added every day. One of the functions is to block the user account.
How many complaints does it take to get a VK page blocked?
The question of how many complaints a VK page needs to get blocked is of interest to many users of this social network. There are often situations when a social network user behaves incorrectly, so the desire to limit his account is entirely justified. As a rule, VK administrators check various public pages and user profiles for violations, but the effectiveness of this method is not always high. And purely physically, administrators cannot keep track of all VKontakte pages and public pages.
Therefore, there is such a way to block a user’s page as a complaint. To block an account, 10 complaints from different users are required. Sometimes, if there are serious offenses, the address will be blocked even after one request. The principle of blocking is simple: you select any messages or publications in the feed you are viewing and click on the “Complain” button.
Selected posts must contain one of the following violations:
- insults to others
- slander
- inciting ethnic hatred
- propaganda of narcotic substances, including “digital” ones
- extremist materials
- sexual content
- propaganda of illegal actions (crimes)
- violation of the rights of minor users
- confidential information
- suicide propaganda
- animal abuse
- violation of other laws of the Russian Federation and citizens' rights
An exact list of all violations can be found on the VKontakte User Agreement website - https://vk.com/terms
Next, you need to select the desired violation, click on it and send your appeal to VK administrators.
If your complaint is true, the offender’s profile will soon be blocked. However, any violator has the opportunity to unblock the account after a certain time by filling out a recovery form.
Then, how many complaints about a VK page does it take for it to be blocked forever? Basically, permanent blocking is possible in case of repeated violations of the user agreement, phishing, extortion and other offenses.
Thus, any VK user can resort to this method to block the intruder.
Complaint to the prosecutor's office about the VKontakte group
If the administration of the VK website does not respond to user complaints, and the application under consideration is not within the competence of Roskomnadzor, then the citizen has the right to contact the prosecutor’s office.
This body considers issues regarding groups on social networks such as extremism.
To do this you need:
- Go to the website of the General Prosecutor's Office ipriem.genproc.gov.ru. Select the desired territorial prosecutor's office.
- Select the “Notification about extremism” tab. In the window that opens, indicate the pages of the VK website with information about extremism (copy the address of the VK group). Next, indicate where the source of information was obtained from, the type of information (for example, there was a call for mass unrest or extremism in the group). Specify the type of information – photo, video, text. Indicate access to information (free or closed). If the applicant has any additional information that he considers necessary, he can enter it in the appropriate field.
- Next, the applicant must provide information about himself: full name, region, email address, return address for sending a response to the appeal.
- After filling out all the fields, you need to click on the “Submit” button. When the complaint is considered, the prosecutor's office will notify the applicant of the results of his appeal.
Special cases
If your page has been hacked and the information on it has been changed and they are sending spam, where can you complain in this case? Please provide information about the situation to support. Go to “Help”, in any section the last item is “Contact”. In the window that appears, select the goal: “Violations on the site” and a suitable message subject. Then describe the problem. The administration will review the issue and try to resolve it promptly.
How many times do you need to complain?
Some VK users mistakenly think that the more complaints about the VK group are received, the faster the site administration will block it.
In fact, even one complaint is enough for it to be blocked. The number of hits doesn't matter.
The main thing is that the group that the user is complaining about actually violates the site rules.
The administration does not block a group just like that, they need evidence of the illegality of the actions of users or group administrators, the complaint must be justified, reasoned, preferably with photo or video evidence.
Enforcement measures
There are several sanctions that apply to violators:
- Removing defamatory information, blocking access.
- Transfer of rights to the creator of the group if scammers have hacked the page.
- Removing a group from a social network.
- Prohibition on placing links to services that violate the site rules.
Any user can complain, but there is no guarantee that their complaint will be responded to adequately. If the application does not give the desired result, all that remains is to contact the government authorities.
How to report a group of scammers?
Today, the social network Vkontakte accommodates not only those who want to communicate, find friends and relatives, but also sell/buy some things.
The site administration gives users the right to trade various goods, but it cannot verify the integrity of the sellers.
Therefore, if you fall for scammers who, after taking an advance payment from you, never sent the goods, you should immediately contact law enforcement agencies in one of the following ways:
- Go to the Ministry of Internal Affairs office at your place of residence and write a statement.
- Submit an application on the website mvd.ru/request_main.
If in a group in which you are (or are not) a member, members or administrators promote fragments of pornography, drug advertising, if they insult your honor and dignity, race, etc., then you have the right to complain about the VK group.
First, you can complain to the administration of the VK site, but if the moderators do nothing against a particular group, you can safely file a complaint with Roskomnadzor, the Ministry of Internal Affairs or the prosecutor’s office, depending on the type of complaint.
Where to file a complaint?
If citizens have discovered a group on the Internet that in one way or another violates their rights and freedoms, they should contact the following organizations without violating the sequence:
- Site administrator;
- Communications Supervision Authority;
- Prosecutor's Office;
- Judicial authorities.
If this sequence is neglected, the application may be ignored, with the applicant being advised that an amicable resolution directly with the site owner is initially required.
Cheating complaints on VKontakte page
To delete an account, you must receive at least 10 complaints from different users with explanations of the reasons. If an account violates the rules for using a social network, it can be deleted after one complaint.
Using third-party programs to generate complaints on a VK page leads to some consequences. Complaints are checked by real people who may suspect the use of additional software or the actions of scammers. Moderators will consider such actions as spam and block the initiator of the complaint. Secondly, such programs often hide virus software, which will harm the operation of the computer.
