Linking a bank card to a mobile phone number provides many advantages. In particular, the owner of a plastic card can quickly make payments to the accounts of other clients of Sberbank or other banks, use the “Mobile Bank” option, and gain access to additional functions using a cell phone. But the question often arises of how to find out which phone number the Sberbank card is linked to. This information is not so easy to find; it is not indicated on the plastic card and the main page of Sberbank Online. This is especially true for those who have several accounts in a financial institution or several telephone numbers. Such customers often confuse their cards, resulting in erroneous payments, expired returns, and the like.
How to find out which number is linked to the card? Practical methods
There are several options for obtaining information about linking your phone to plastic payment instruments. All of them allow you to quickly and effortlessly obtain information about the connected service.
How to find out which number is linked to the card:
- perform an operation;
- use the functions of Mobile Banking;
- use a self-service device;
- log in to online banking;
- come to the branch of the issuing bank;
- contact support.
Answers to frequently asked questions
Why do you need to link your mobile phone number to your card?
Thanks to this, you can provide yourself with financial protection and be aware of all transactions that take place on your account. Also, thanks to the attachment, you can make transactions using the mobile banking service.
Is it possible to clarify which phone number is attached to someone else’s card?
No, information is provided only to the account holder. If there is a power of attorney, the information is also not disclosed. The only option is to ask the account owner for the number, which is important when you need to send money this way.
How to link several phones to one card?
According to the bank's rules, a client can attach only one contact for communication. If there are several contacts, then you will need to define one, which will receive all information from the financial institution.
Obtaining information after surgery
The method is suitable for those who do not want to contact a bank or use other services. But to obtain information using this method, there must be funds on the card account, and the client must have a phone with an active number at hand, which must be linked to the credit card.
For the option to work, you need to perform any operation: withdraw cash or pay for goods in a store, for example. The amount of expense or income does not matter. If, after completing the operation, the client receives a notification about the remaining balance on the card via SMS, it means that his number is attached to the credit card.
The method is suitable for those who use several SIM cards at the same time or want to find out which cards are linked to a phone number. To do this, you need to pay with each of the credit cards.
If you haven’t received an SMS about your balance within 24 hours, it’s possible that another number is linked to the plastic payment instrument, or the client is using an economical (free) version of mobile banking. In this case, no balance notification will be received, but the owner will be able to make a transfer or pay online.
Call a call center or visit a bank branch
Visit the office of a credit institution; you must have a passport, cell phone and Sberbank card with you. Approach any specialist and voice your question.
You can also call the toll-free number 8-800-555-55-50 to the Savings Bank hotline. You will need to dictate personal data, passport information, and a secret word (if it was specified when signing the banking agreement). Only after this the operator will provide the information you are interested in.
Obtaining information on Mobile Banking
It is easy to check the availability of the service without making transactions on a payment card account. To do this, the owner must know any of the service commands. All you need to do is request a certificate from Mobile Banking: the service is free and allows you to obtain information about the capabilities of the service. This function is available to Sberbank clients.
Instructions for requesting a certificate will help you find out which number your Sberbank card is linked to:
- a notification with the word “HELP” should be sent to number 900;
- if the service is activated, the client will receive a message in return SMS about the capabilities of the mobile bank (in points 1 to 5);
- you should send the number 5 to 900, the message will contain information about the list of cards connected to this phone number.
A message from number 900 may arrive with a delay of up to 5 minutes. If there is no link, the client will receive an SMS stating that it is impossible to obtain information about the service. If after 5 minutes you still have not received the SMS, you should check if the phone memory is full and repeat the request.
This is one of the fastest and easiest ways to check which number the card is linked to. Customers of other banks should check which number and message should be sent to for quick reference.
How to bind?
The main methods of linking a card: through the terminal, on the website, through support, at a Sberbank branch.
For older people, or for those who have limited access to the Internet, a quick connection through a terminal will be relevant. How to make a binding like this:
- Make sure that the selected machine supports the function, and almost all terminals support it.
- Insert the card and enter the PIN code.
- Find “Connect Mobile Banking” on the screen. In some device models it is located in the “Information and Services” section.
- Determine the tariff plan: budget “Economy” or the functionality of the “Full” package.
- Enter your phone number and check the entered numbers.
- Confirm the procedure.
Linking a number through the terminal - an easy way
Contact us via the website:
- Log in to the official resource.
- On the main page find “Mobile Bank”.
- Decide on the tariff and confirm the binding.
How to link a card via phone:
- Call the operator directly.
- Ask him to activate the service.
- Make sure you provide your passport details and code word in advance.
How to link a card through a branch:
- Contact the manager.
- Prepare an application. You will need a passport and a plastic carrier. Have a copy of the agreement with you.
- Select a tariff and sign.
This is the most reliable option, completely eliminating any problems.
Obtaining information from a self-service device
Terminals and ATMs allow you to obtain information about a linked phone number at any time of the day. To do this, you should have bank cards with you, for which a certificate is required.
To receive information through the terminal, the client must:
- insert a credit card into the device and enter the code;
- find the section dedicated to mobile banking;
- check the status of the service; if there is no information, it means there are no phone numbers associated with this card.
Sometimes information is displayed incorrectly in the terminal. For example, the client forgot to pay for the service this month, and the ATM will show that the mobile banking service is completely absent. Therefore, it is recommended to check the balance and recent transactions from the credit card: if there was a partial write-off in favor of SMS notifications, it means that they may be blocked due to non-payment.
If, when connecting to the service in the terminal, the client saved a receipt, he can check the current phone number in the document. This is an easier way to find out which number is associated with the card, using the capabilities of the self-service device. But you should remember that over time, checks tend to “burn out.” Therefore, it is not always possible to read what information was in the document 6 or more months after the transaction.
Address to bank employees
Having a card and passport at hand, clients can obtain information about the numbers associated with the payment instrument from bank managers. It doesn’t matter what the client chooses: both during a personal visit and when calling the contact center, identification is required. Therefore, the cardholder must provide not only a credit card, but also passport data.
By contacting the office, the client can request a document linking bank cards to phone numbers. The service is provided free of charge. By calling customer support, the cardholder can request information verbally. In addition to your passport and card details, you need to provide a code word. Some banks allow information to be sent by email. The period for receiving notification is no more than 10 days.
Why is a bank card linked to a phone?
Linking a bank card to a mobile phone is not an unnecessary step. The first thing to note is the time savings. You don’t have to re-enter your details when making transactions; payments are made in a matter of seconds.
The importance of a mobile phone in Sberbank is great. Without a valid number, the client will not be able to receive either a regular debit card or a credit card. You won't be able to buy anything online either. You can see how much money has come to the card and the remaining balance only at the nearest Sberbank terminal or ATM. With a linked number, all these services are available anywhere, and they are completed in a few seconds.
What other advantages can be highlighted:
- quick blocking if the card was stolen by fraudsters, or the owner himself lost it;
- viewing payment history indicating the name of the sender and recipient, amount, time of transaction and other necessary information;
- receiving reports on the expenditure of funds on a Sberbank card;
- the ability to top up a phone serviced by any operator in a few seconds;
- ability to work with electronic payment systems;
- making payments not only to Sberbank cards, but to other financial organizations;
- obtaining round-the-clock access to your money for purchases in offline stores in Russia and the world;
- connecting the “Automatic payment” option, which will allow you to avoid delays and prevent overpayments.
In fact, linking a Sberbank bank card is analogous to connecting the “Mobile Bank” option. In the same way, alerts are sent to the number associated with the card when there are any changes in the balance.
IMPORTANT! Alerts to a mobile phone can only come from the official number of Sberbank - 900. Fraudsters take advantage of the gullibility of citizens and send them messages supposedly from Sberbank, which indicate that the card is either blocked or requires activation. There are several options, but the essence of all of them is that the person is asked to provide the username and password for the card. This is strictly forbidden, since, knowing this information, scammers can easily get money from your account.
Sberbank allows you to connect up to eight cards to one mobile number of a Russian telecom operator. At the same time, you can link cards of different types. Only one phone is connected to one plastic.
READ Features of obtaining a Sberbank “Youth” card
Connecting the “Linking” option is free for any Sberbank client, but you will have to pay a certain amount for its monthly or annual maintenance. How much will be debited from the card for receiving alerts and providing additional features depends on the type of card, as well as the functionality of mobile banking.
Obtaining a certificate in Internet banking
More than 80% of clients use the mobile service to perform online banking transactions. This is one of the fastest ways to find out which number the card is linked to.
To get help, just log in to the system. If the main card is linked to the current number, the client will immediately receive a notification about logging into the Internet bank.
If there is no SMS, you should enter the code from the receipt (if possible). Next you need to go to the client’s personal account. The section dedicated to mobile banking will contain information about all cards and numbers associated with them. For security reasons, most online banks only indicate the first 4 and last 4 digits of the payment instrument.
A few more tips
If you have not used the card for a long time, the operator may block it and reissue it. The new owner will receive information about your transactions and will be able to receive your money. Here are some tips:
- Before linking a new number, unlink the old one and make sure that this happens.
- Keep an eye on incoming messages: if you receive at least one notification that you did not order, then this is a reason to sound the alarm.
- Make sure the card is not linked to other numbers. Check your online banking information periodically.
Now you know how to determine which number the Sberbank card is linked to, how to manage the Mobile Banking option and what to do if your number falls into the wrong hands.
