About the social network
VKontakte is a popular social network in Russia and throughout the CIS, and occupies a leadership position in most neighboring countries. It is aimed at the Russian-speaking population, which is due to its high development and popularity. It was created as a small dating and communication service in the mid-2000s, but over the years VK has managed to become a leader in the entire social networking market in the Russian Federation.
From time to time, difficulties may arise with accessing your profile, activation, changing your password, etc., so you need a reliable help service.
VKontakte (vk.com) 6.19
379 3.47 (379 votes)
| Updated: | 21.12.2020 |
| Google Play: | Open |
| Developer | VK.com |
| Root | Not required |
| Android version | 4.1 and higher |
How to install APK?
VKontakte (vk.com) is the official client application of the site of the same name.
Today, social networks have penetrated into all areas of our lives, so it is not surprising that the VKontakte social network has become so popular. This application is suitable for all devices running the Android 4.1 operating system and higher. We recommend downloading VKontakte on Android for free, because it provides convenient access to the functionality of the social network.
With its help, you can view and create news, publish posts and photos, send personal messages, and mark interesting points on the map. Notifications about new likes, posts and messages will constantly appear in the curtain, but if you don’t want to see something there, you can simply turn it off in the settings.
In addition, you can watch videos and listen to audio, view profiles, photo albums and much more! Many people use VKontakte as a player, because to listen to music you just need to go into the program and do not need to have access to the Internet. The application supports data caching function and then you can easily listen to the song.
Recently, an element has been added to the application, as well as to the website, for conducting online broadcasts and creating stories for several hours in the feed. Anyone can broadcast, the only advantage is that it has no restrictions. VKontakte vaguely resembles Skype. The old version of VKontakte is available to you on our website using the links below.
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How to write to VKontakte support service?
The official VK website contains enough information on how users should act in certain situations, so in most cases issues are resolved without the involvement of specialists. However, consultation with VKontakte technical support staff may still be required. Therefore, we suggested several forms of communication:
- Tab "" on the VK website.
- A similar section in the mobile application.
This applies to communication tools for ordinary users. There are separate contact forms for the following categories:
- mass media
- Advertisers
- Partners
Through the official support service website, users can familiarize themselves with the “Frequently Asked Questions” section. It was mentioned at the beginning; after reading the information provided here, some of the questions may disappear.
What issues can be resolved by contacting VKontakte technical support?
By contacting technical support staff directly on the VKontakte website, the user can either solve a problem that is related to the social network. Among them:
- Ask questions or solve problems related to access to the social network;
- Clarify privacy and confidentiality issues on the VKontakte social network;
- Find out more information about how you can join the development team or become a technical support agent;
- Receive information related to promotion on the VKontakte social network;
- Get information about additional services and special applications that are available on the Vkontakte social network;
- Information about events held by the social network VKontakte;
- Get general information about the work of the social network Vkontakte;
- Ask a question about advertising on social networks;
- Get information on how to create an official page on the VKontakte social network;
- Find out where you can download the official VKontakte application for mobile devices based on iOS, Android, Windows;
- Get information about video calls on a social network;
- Get information about the rules for using the VKontakte network;
- Ask a question about integrating your VKontakte profile with other social networks;
- Report an error in the operation of the VKontakte website;
- Complain about the work of VKontakte or another user of the social network.
What is the phone number for the VKontakte hotline?
It will come as a surprise to many, but VKontakte does not have a single telephone helpline or call center for customer service.
There is no exception even for advertisers and partners; all activities are based on online communication.
Therefore, it is impossible to find a hotline number or technical support. The phone number was presented from the moment of launch, however, with the development of the network and the emergence of more than hundreds of thousands of accounts, the work of the contact center became incorrect and not sufficiently successful. Seeing this, I had to give it up.
VKontakte hotline phone number
There is no direct phone number or contact center on VKontakte.
You can contact social network employees with a question or problem exclusively online directly on the official website or by writing an email.
Contact information of the VKontakte press service
Contact information for cooperation issues
Contact information for advertisers
What cases is the hotline intended for?
There are a number of reasons when a hotline, or in our case technical support, is needed to clarify information. In such situations, users often need advice on the following topics:
- Account activation.
- Login to profile, problems with registration.
- Adding photos, editing.
- Change of personal data.
- Working with communities and groups.
- Games, applications.
- Deposit and withdrawal of funds.
- Restoring correspondence history, saving messages, etc.
VKontakte (VK) support service
There is no hotline. But alternative methods of communication are provided. Users are able to send emails to:
- Press center – [email protected] ;
- Collaboration – [email protected] ;
- Advertising – [email protected] .
In addition, feedback is provided, located in the “Help” tab. First, the site will offer you to read the help information yourself and search the database. If the information you are looking for is not available, please send a message to our support agents.
You must formulate your request in detail, attach evidence of the problem and click the “Submit” button. Review of issues takes several hours. However, sometimes the contact center is very busy. You have to wait several business days for a response. The estimated processing time for questions is on the contact page.
Contact technical support via the app
VKontakte application, screenshots
The VK mobile application, which was created for the convenience and mobility of users’ access to their profiles, also plays a secondary role - the ability to contact representatives of the technical department.
Technical support in this vein works online and answers questions within a short period of time (5-10 minutes), depending on the load.
The software can be installed on smartphones equipped with platforms from Android and iOS companies.
In what cases will VKontakte technical support not be able to help?
Technical support agents will not be able to help if the issue is related to:
- With the work of other social networks or their services;
- If the requested information is related to or classified as a trade secret;
- If the answer to the question involves disclosing confidential information about the social network or its users;
- If personal data of third parties (employees, partners) is requested;
- If the question is of a general nature and not related to the work of the VKontakte social network.
Purpose of the Help Desk
VKontakte support specialists consider the entire range of issues affecting the operation of the social network. Users are able to receive informational consultations or solve problems discovered while using the portal. Consultations are always free of charge. If necessary, operators will require additional information or evidence of the situation in question. Communication is carried out in the format of correspondence. The entire history of requests is saved and available for viewing through your personal account.
Support specialists address the following questions and problems:
- Unreasonable account blocking;
- Leakage of confidential data;
- Employment;
- Community promotion;
- Connecting additional services;
- Changing settings;
- Editing personal data (name, etc.);
- Setting up notifications;
- Advertising;
- Obtaining the status of “official page”;
- Installing the application;
- Technical problems with the social network;
- Sending complaints to specific social network users.
