Today I want to answer the question “Why doesn’t he get in touch”?
, this problem was encountered by those who caught the virus and could not access their VKontakte page.
Surely many of you wanted to hack someone’s page, or download music or videos. You found a site or did this, but in fact they deceived you and stole your password or infected you with a virus. After that, he doesn’t contact you
or asks you to send an SMS.
About a year ago, when this virus first appeared, I inadvertently downloaded something and became infected with the virus. After searching for information on the Internet, I was able to get in touch.
Everything can be fixed, now I’ll tell you how.
Why can't I get in touch, it says an error?
The very first thing I advise my friends with this problem is to install an antivirus
. I checked several antiviruses, but not all cope with this virus. I advise you to read the article in which I describe the utility. With the help of this program you will destroy viruses and open access to contacts. And all your problems will be solved!
If Dr.Web CureIt does not help, be sure to try the AVZ anti-virus program, which can cope with any type of virus. I wrote about her in the article “?”
Well, if you have problems installing an antivirus, or you don’t want to deal with it. There is another way. Since in order to block your access to a contact, the virus infects only one system file, you can replace it with a clean one and the virus will be defeated.
This hosts
located in the
etc
, you can see the full path in the picture above. As I wrote above, you should replace the hosts file with a clean one. You can download a blank file by clicking the button below.
As you can see, to download files from my site, you don’t need to wait, go to sites full of advertising, etc. Everything goes quickly and for free!
Please, if you can’t get into contact, first download my hosts file and copy it with a replacement to the etc folder and only then write in the comments that you have a problem. I'm already tired of responding to comments with the same template. Everything is explained clearly in the articles. 
If this article helped you or you liked it, don’t forget to like it
, this will help other users find it faster. And I can find out what interests you most in order to prepare and write even more interesting and useful articles! Best regards, Vyacheslav.
Quite often people wonder why they don’t make contact; the reasons can be different. This article will describe the most common reasons why the VKontakte website does not open. Methods for solving this problem will also be described.
First, I would like to clarify one interesting question that you might have:
Why, strictly speaking, are we talking specifically about the contact, since there are millions of sites, why exactly this?!
Everything is very simple, because this site is very popular. In fact, absolutely any site can take the place of VKontakte.
Dr. Web is a universal tool
So, in order to restore the connection and again be able to access internal networks, you should first remove the virus itself. To do this, just use the free Dr.Web CureIt utility. This program will scan your computer and find the intruder. This utility is easily recognized by various viruses that move freely on the Internet, so you will not be able to install it right away. Thanks to a special free access generator, which allows you to gain access to use the program for several days, you will receive utilities with protected code that the antivirus will not recognize. After downloading Dr.Web CureIt, you must agree to and complete a number of initial settings. Then you need to scan your entire computer using this utility. After some time, you will find that your system is infected with this virus. Using Dr.Web CureIt, remove the virus, restart your computer and try not to turn on the Internet, this will protect you from re-infection.
Why can't I get in touch?
As mentioned above, the reasons may be different. Below are five of the most popular reasons for the inaccessibility of VKontakte.
1)
The site is down. No one is immune from this, including VKontakte, even Yandex somehow fell and lay there for several hours :)! Since this problem is of a technical nature, and it does not depend on you in any way, you can only wait until the server is up. To be fair, it should be noted that this happens quite rarely.
2)
Access to the site has been blocked by the local system administrator. This is true if you are at work or in an educational institution. Naturally, management is interested in you doing business and not communicating on social networks. If the site was blocked in the usual way (for example, using the hosts file), then you can bypass such protection. But if you get caught, it is very likely that you will have problems, it all depends on the degree of severity of your superiors.
3)
Your VKontakte account has been blocked. We are talking about a real blocking by the site administration. If you think that your account was blocked by mistake, then all you can do is write letters to support and hope for a miracle.
4)
Your account was hacked and your password was changed. Try to recover your password, if you succeed, immediately change it to a more secure one.
5)
You have become a victim of a virus. This is the most common reason.
If you are asked to send an SMS, then this is one hundred percent the activity of a malicious program. Under no circumstances should you send any SMS; they will simply withdraw money from your account and the problem will remain unresolved.
Attackers who distribute this kind of malware usually have two goals:
- Theft of data such as: login – password.
- Withdrawing money from your account.
Good old virus
But before we fight the virus, we need to know what exactly we are dealing with. If you are unable to log in over a secure connection, this most often happens when a virus called Trojan.Mayachock.18 has appeared on your computer. This virus was created quite a long time ago, so it is not surprising that many antivirus programs simply do not recognize it, and this allows it to operate freely on your computer. What's most interesting is that the virus was created by real professionals for fun and testing anti-virus programs. At the moment, the virus itself is walking around the network, and no one controls it, so it does not have any special purposes. It simply takes over your computer and prevents you from properly accessing certain networks.
What to do if you don’t make contact
Here we will describe the solution to the problem that was indicated in the fifth paragraph, that is, which is associated with the activity of malware.
Beware, phishing page!
As a rule, this is exactly how scammers act: they slip you a phishing page, which in its interface is exactly like the original one. However, if you are vigilant and look at the address bar of your browser, you will notice that this is not the site that it claims to be.
Always look at what is displayed in the address bar of your browser, develop such a habit! If this is a real contact, you will see something like this (see screenshot).
You probably already know that the VKontakte website has “moved” to the com zone, and now it is available at a new address. Instead of the long “vkontakte”, now you just need to type vk. It will now be almost impossible to make a typo when typing a website address. The old links will still work, they will just redirect you to the new address. You can read this contact message yourself; it is located on the official website.
Where should I start?
But if you do become one of those who cannot pass authorization, then you should start acting immediately, since it is a timely response that will allow you to get rid of the problem. So, first you should get rid of all security programs on your computer. This is quite simple to do; just use the CCleaner program, which allows you to remove programs and all files that relate to them. Be sure to clean out the “Downloads” folder, where the malicious virus probably came from. Once all of the above is completed, you should move on to the next step.
If it doesn’t make contact, do the following:
1)
The first step is to find and destroy the malware. To do this, use a good anti-virus system and scan your computer completely. Remember what programs you have recently installed, it is quite possible that one of them is malware.
2)
Most likely your hosts file has been modified by a “virus”, you need to put it in order. A whole article was written about the hosts file on this site, so I won’t repeat it, but just give a link to it. The article is called: “, from it you will learn where the hosts file is located, how to edit it, and how to save the changes made.
If you have not previously made any changes to this file, then there should be only one entry “127.0.0.1 localhost”, the rest can be safely deleted. There are really two important points here:
A)
If a line is preceded by a hash symbol (#), then such a line is considered a comment and is not taken into account. That is, lines that begin with a hash do not need to be deleted.
b)
Some programs make their changes to the hosts file, for example, Denver does this during its operation.
3)
If the above steps do not work, try resetting the DNS cache. To do this, press “Win + R”, enter “cmd”, and click Ok. A command prompt will open, type “ipconfig /flushdns” and press Enter.
Conclusion
Fraudsters hone their skills every day and come up with something new all the time, so it may happen that the advice given in this article will not bring the desired result. In fact, this is an absolutely normal situation, let’s take an antivirus for example, everyone knows by what principle it is replenished with new databases. First, a new virus appears, and only then does a means of combating it appear. That is, scammers are always one step ahead, that’s how our world works.
But if you are vigilant, the risk is reduced to a minimum; essentially, basic things are required of you, these are:
- Availability of an anti-virus system with up-to-date databases (plus a firewall).
- Do not click on dubious links.
- Do not browse “dubious” sites.
- Do not install dubious programs.
- Learn to recognize phishing sites.
- Golden rule:
do not enter your phone number anywhere, and especially do not send SMS to an unknown location!
It would seem that these are very banal rules, all that remains is to learn to follow them!
PS
If you have something to say (for example, you have your own successful experience with the problem of getting into contact), then share it with us, write about it in the comments.
We often have to deal with circumstances when users cannot log into VKontakte. This happens for a variety of reasons, ranging from a forgotten password to a banal lack of Internet.
Everything would be fine, but often this error is caused by attackers for the purpose of their own profit, and this is quite a global problem, because millions of people use this social network every day.
In the last article we looked at, in this article we will discuss all the reasons why it does not log into VK and methods for solving them.
What you need to check if you can’t log into VK
1. First of all, if vk.com is unavailable for you, you should try to go to some other site to make sure that the Internet works at all.
2. If the Internet still works, but VKontakte still does not open, try accessing it, for example, from a phone or another browser. If you were able to log in, then the reason lies in the browser; it could be various malicious extensions or viruses. We will return to this point in the section on viruses - read it below.
3. Access to vk.com is often prohibited in educational institutions (school, university) or at work. To get to it, you can use special free services - anonymizers, here are some of them: https://pingway.ru/, https://instaway.ru/.
4. Very rarely, but this also happens - the VK site may “lie” - not load and, accordingly, it is impossible to get to it. To find out if this is so, you can look at the company’s official Twitter at https://twitter.com/vkontakte. If there is no information about a malfunction, then this is not the problem - read on.
The harm of additional utilities
Check or remember if you have recently installed any plugins and add-ons, in particular VkSaver. Many utilities can disrupt the browser. If we talk about the mentioned program, it often blocks access to VKontakte. In this way, developers prevent downloading content from the network. If you own this application, then just disable/uninstall it and the problem will be solved. It is worth noting that you will need to manually erase some files that are located at: C:\Documents and Settings\All Users\Application Data. If they are not deleted, then rename them, restart the computer and then erase them.
In some cases, I cannot log into Contact because the site is reloaded. There may also be problems with a provider that provides poor Internet connection quality. This happens all the time, you just need to wait. If the problem is not resolved within 24 hours, follow the instructions given in the article.
Reasons why he doesn’t log into VK and their solution
VKontakte website is unavailable due to a virus
This is one of the most common reasons for the inaccessibility of the VK site, since attackers are very fond of it. The first thing you should do is check your computer for infection; for this, for example, you can check the system with it. If viruses are found, the program will immediately get rid of them.
It is useless to post a complete list of viruses that affect VK, because... there are a huge number of them, and each new one has its own name. Therefore, you should always have an antivirus with the latest installed virus databases on your computer to protect against such troubles.
Problem in the HOSTS file
If after removing the viruses the site still does not work, then most likely it changed the HOSTS file, which is located at c:\windows\system32\drivers\etc.
Go to this address and open this file in any text editor, perhaps in Notepad. To do this, launch the desired text editor, in our case Notepad, and simply drag the HOSTS file into its window. Also, this can be done by right-clicking on the file and selecting “Open with”, the system will offer a list of programs from which you need to select a text editor.
After opening the file, make sure that there are extra lines in it, except for “127.0.0.1 localhost” (without quotes), if there are any, for example “131.179.113.143 vk.com”, then immediately delete them and save the file.
Click to enlarge
If the system gives an error when saving and does not allow you to save the file, then you need to change the access settings of the file itself.
Open the “Properties” of this file; to do this, click on it with the mouse (right button) and go to the corresponding item in the context menu that opens. On the first “General” tab, uncheck the “Read Only” option in the “Attributes” section. Next, go to the “Security” tab by clicking the “Change” button (see picture).
Click to enlarge
Click to enlarge
Next, select the desired user group, the one under which you are sitting and check the box next to “Full access” in the “Allow” column (see picture). After that, apply the settings, now the HOSTS file can be edited and saved.
Click to enlarge
After all the steps taken, the VKontakte website should start working.
The problem is malicious browser extensions
If everything is fine with the HOSTS file, but you still can’t log into VK or you are redirected to another site, and, for example, everything works fine from your phone, then most likely the reason lies in malicious extensions. Open the extensions section of your browser and check if there are any add-ons that you did not install; it would also be a good idea to clear your cache and cookies. I described in detail how to do this for various browsers in the article -.
When you log in to VKontakte you are asked to send an SMS.
Never, under any circumstances, send any SMS - this is a scam. First of all, read the contents of the address bar of your browser, there should be an address - vk.com and no other. If you see something else there, for example, vkonlakte.ru, then this is a completely different fraudulent site.
An example of what such a site might look like
If, when you enter the vk.com address, you are redirected to another page or there is still a message asking you to send an SMS, then, oddly enough, this may be caused by a virus (read the first point). It is these viruses that change the HOSTS file in order to redirect you to a site that is quite similar to VKontakte and where you need to send a paid SMS.
VK login and password do not work
First of all, check whether you are entering them correctly, whether the correct keyboard layout is selected and whether “Caps Lock” is pressed. If everything is entered correctly, but you cannot log in as before, then most likely you have been hacked and in order to enter the site you will need to restore access to it.
Go to vk.com and follow the “Forgot your password?” link, which is in the left column. If you previously linked your page to a phone number, then enter it. An SMS with a code will be sent to this number, which will need to be filled out in a special field on the website, after which you can change your password.
Where to enter data
If your page is not linked to your phone, enter your login or e-mail, and a message will be sent to your email address with information on how to change your password.
Secure connection on VKontakte
We will enable secure data transfer protocol . The HTTPS protocol is a protocol that encrypts all data that you transmit to the Internet.
When this might be useful in our case. For example, you come to some cafe where there is a free wi-fi network. All visitors are connected to this open network just like you. Now let’s imagine that an attacker is also connected to this network and is trying to steal the data you transmit, for example, the login and password for the site. He can do this without any problems, since you are in no way protected from penetration. The regular HTTP protocol will easily allow him to do this, but the secure HTTPS protocol will not allow him to do this. This is exactly what we will be including today for the VKontakte social network.
It turns on quite simply. We go to the website vk.com and go to the “My Settings” section. Next, go to the “Security” tab.
By default, when you visit the VKontakte website, you have the HTTP protocol enabled. You can view this by clicking on the white sheet in the address bar to the left of the site address.
Now let's move to a secure protocol. To do this, you need to write https:// . The full address of the page will be: https://vk.com/settings?act=security
After you enter the new address and press “Enter”, the page will refresh and a new block “Protection of transmitted data” will appear in the security settings with the ability to select the option “Always use a secure connection (HTTPS)”. Check the box and click “Save”.
Now, when we log into a social network, it will remember that we need to be sent to a secure protocol and it doesn’t matter how you enter the site address, you will always be protected. A green padlock now appears in the address bar instead of a white sheet. If you click on it, you can see that your connection is encrypted using modern technology.
If you want to remove this setting, then go to the settings again, uncheck the box and click save. That's all for me.
Below you can watch a video on setting up a secure connection with vk.com.
Source
How to protect yourself from problems with the availability of VK and its hacking
- Always use antiviruses that automatically update virus databases. You can find them in the section of our website.
- Always look at the address bar of your browser to see if you are on the right site right now? Attackers almost always make exact copies of them; this can only be determined by the address bar in the browser.
- Don't use easy and regular passwords, come up with something more complex than the year and month of your birth :-)
- Never send your username and password to anyone, even if the person assures you that he is an administrator.
- You should not download and install programs from suspicious sites; they may contain various viruses and Trojans.
- Do not click on all the links that come to you in a row, they may also contain viruses and Trojans.
Finally
If you adhere to the minimum rules of conduct on the Internet, you can protect yourself from a huge variety of problems: both from ordinary hacking and from the inaccessibility of various sites, and in our case the social network VKontakte. I hope you found this article useful, come back often!
tell friends
In contact with
is one of the most popular social networks in the world. Lately it has been subject to hacker attacks and malfunctions. Therefore, more and more users cannot get in touch.
Almost the entire audience that actively uses Vk.com already knows that the VKontakte network has begun to work intermittently. Login to a contact can be blocked either by a shutdown of the social network or by attackers who want to steal your username and password; or maybe your boss at work, blocking access to the VKontakte network - note that in half of the cases access can be restored or opened!
Reasons for lack of access to VKontakte
in 99% of cases you cannot log into VK due to one of the following reasons:
In addition, the service may be unavailable due to problems on its end. Most often we are talking about short-term failures in the operation of the servers on which VK data is stored. The presence of critical problems and mass inaccessibility of VKontakte usually becomes known from news and posts on other social networks. Unfortunately, users cannot influence this; they can only wait for service specialists to fix the problem.
Login impossible: Password not entered
If a message is displayed when entering a contact that the login or password is incorrect. First, make sure you enter both correctly. That the correct language is installed and the Caps Lock
"(case is critical for VKontakte passwords).
If you are absolutely sure that you are entering the correct data, most likely your VKontakte account has been hacked. But you can always restore access to the page if it was registered to the correct phone number that belongs to you.
- Just click on the link “Forgot your password”?;
- Enter your phone number or e-mail there;
- After this, you will need to click on “Next”, enter the captcha, confirm - the page is yours.
Well, then wait - the code needed to change the password will be sent to your phone number, and, when you successfully change it, an SMS with the new data. And don’t forget to clean your computer from Trojans and viruses to prevent another hack.
Error net::ERR_BLOCKED_BY_RESPONSE in web development
If you encounter this problem when developing websites and “Failed to load resource: net :: ERR_BLOCKED_BY_RESPONSE” appears on the screen, most likely you are working with Iframe. In this case, in the console, on the “Network” or “Network” tab, look at the value of the x-frame-options parameter.
x-frame-options parameter value
If the x-frame-options parameter is equal to “SAMEORIGIN”, the domain owners have prohibited the loading of parts of the resource on third-party sites, therefore the content cannot be loaded into an iframe and contain a cross-domain.
VKontakte says web page is not available
If it says “Web page is not available.” Most often the reason is in the file at C
: WINDOWS system 32 drivers etc hosts
.
The fact is that the hosts
allows you to configure redirection directly from the system. That is, you enter the address of one site in the browser, and end up on a completely different one. So your boss can block access to VKontakte at work (in a special, indirect way to make it more difficult to understand and resolve the situation), or some kind of virus/Trojan can cause mischief.
To resolve the situation, open the hosts file using Notepad. If there are any lines with addresses of sites like Vkontakte.ru, Mail.ru and so on, just delete them all and resave the file. In general, by default there should be only one non-comment line: 127.0.0.1 localhost, which should be left, and the rest can be deleted. Restart your browser and enjoy.
If this does not help, try cleaning the registry (CCleaner program) and running your PC with a high-quality antivirus (Kaspersky, Doctor Web).
“Could not log in due to problems with the Internet connection” in the VKontakte client
Solving the problem with Wi-Fi connection when DNS servers are not working correctly:
: This problem can occur if the DNS server cannot match the IP address of the device requesting information with the domain name of the resource (in this case vk.com) that you are accessing.
This is the fault of the provider, or rather, its DNS servers, which do not work correctly. You can solve the problem as follows: 1)
Connect to a Wi-Fi access point;
2)
Long press “Wi-Fi Network”;
3)
Select “Change network”;
4)
We see the name “Advanced settings”, put a tick in the window;
5)
In the IP settings, select custom settings;
6)
We see the DNS lines, and in these lines we register the DNS servers from Google (8.8.8.8)
*
An easier way to solve this problem is to install the SET DNS program on your smartphone or tablet and then select
GoogleDNS
.
The program is downloaded for free; superuser rights are not required to use it in the PRO version. 8.8.8.8
as the DNS server .
In most cases, this is enough for the error to disappear, and login to VKontakte is carried out as normal.
Clearing Hosts when using a mobile network or Wi-Fi:
The method of cleaning the hosts file gives good results.
It is effective if the VKontakte resource has been blocked in some way. You can remove it as follows: 1)
Download from Google Play and install ES Explorer on your device;
2)
Go to “Settings”, then to Root rights, where the “Mount system folders” and “Root folder” are checked;
3)
Go to “/” -> “etc”, where we find the hosts file and open it (while holding the “Open as..” position -> Text -> ES Editor).
4)
We delete all the contents, leaving only one line:
127.0.0.1 localhost
5)
We save and reboot the device - logging into VK through the official client should go without problems.
If you have the Freedom program on your tablet or smartphone:
1)
Go to the Freedom program;
2)
In Freedom, select Menu -> Stop.
*
If you initially uninstalled Freedom, install it back temporarily.
3)
Reboot the smartphone;
4)
If the problem is not solved, remove the Freedom program;
5)
Use the above method for cleaning Hosts;
6)
Reboot the device.
None of these methods helped? Don’t be upset - in addition to the official VKontakte client, there are no less convenient alternatives
: “Kate” and “Lynt”, which even surpass it in terms of functionality - try working with them, you won’t regret it.
Source
You are at work and you are banned by the administrator - VK website
And finally, the most banal reason is that you are at work and cannot get in touch; the administrator has prohibited you from logging into the VKontakte website.
In this case, her solution is also trivial - anonymizers. Remember that such sites are often closed, but they constantly appear, so a good solution would be to use search engines: Google, Yandex > Vkontakte anonymizer. All the freshest and “delicious” options will quickly appear in front of you.
And if you want something that has proven its usefulness and has existed for quite a long time, use the Chameleon anonymizer: https://anonimizer.net/.
Regardless of the cause, fix any possible mechanical problems first. Check the existing connection to the Internet, unplug the network cable from the connector and reinstall it, additionally reboot the computer, pausing without turning it on for about 15 seconds. If such manipulations do not help, then follow the instructions below. Read to the end to determine exactly what your problem is.
Kaspersky is the only protection
You will always be able to pass authorization over a secure connection if you use a simple recommendation, which is to use a good, constantly updated and simple one from Kaspersky. This program will protect your data, ensure safe network surfing and will not allow viruses to enter your computer. Thanks to this unique development, you can completely calmly go about your business and not worry about any problems that may arise as a result of careless use of the Internet.
Reasons for blocking access to social networks and troubleshooting problems
If at some point you were unable to log into your page from your phone, then the browser on your device may have crashed. Try installing a new Yandex browser (download link https://browser.yandex.ru/new/mobile/main/?_rdr=safe)
Or update the software on your phone itself. Clear your browser's cache, preferably your phone's as well.
Start with the simplest steps, hoping that the problem is not viruses or scammers hacking your page:
- restart your phone;
- You use mobile devices to enter the site - as a rule, you are redirected to the mobile version of the site. Log in directly;
- try to log in from another phone, change the telecom operator;
- reinstall your browser.
Local blocking
One of the simplest reasons is local blocking of access to certain pages. If other sites load without problems, but there is only access to Contact, and you access the Internet using the network of an employer, organization, school, or university, then with a high degree of probability access to these pages is blocked directly by the owners of the network. That is, school, organization, etc. Try again from your home computer or from another computer where similar restrictions may not occur.
When you try to log in, the text on the monitor is approximately the same as in the photo below.
Another reason for lack of access is the blocking of the page by social networks for sending spam. The Contact administration blocks for a certain period of time those accounts from which mass messages of the same type were sent. Even if they are not advertising in nature, such actions may be perceived as spam. The same measures can be applied to the page if the account name is changed frequently, so you should not get carried away with “encrypting” the identity.
In such cases, unlocking occurs automatically after a certain period of time. When your account is re-identified as a spammer, the time of removal from the social network increases.
Technical work or “Server not found”
You received the message “Server not found” or something similar on the monitor. Don't be discouraged, this is the simplest thing. Apparently, technical work is currently underway on the remote server of the social network. And your computer has nothing to do with it, which should make you happy. Please try to sign in again later.
To make sure that this problem is not really on your end, check with your friends if they can get in touch from their machines. If no one has access, then the site is really under maintenance. Wait an hour or two.
You're living in the wrong time
One of the simplest problems is that the computer you are using actually has the wrong date and time set. Perhaps there was a glitch, maybe they changed something themselves. Please enter correct values.
It's very easy to do. In the lower taskbar in the right corner (arrow 1), click on the digital date and time value.
Following arrow 2, a window will open where you need to enter the correct data. Or switch to Internet time.
Problems with free antiviruses
Can't log in via a secure connection to Chrome, Yandex, etc.? This error can occur at any time to any user who spends a lot of time on the Internet. Sometimes many users are surprised how this can happen, because they use a free antivirus program or Windows security utility. In fact, when this virus was developed, it was given a unique code that allows it to bypass the standard protection of Windows and other programs that supposedly protect the computer for free. They simply do not identify this malicious element and quietly let it pass. Therefore, if you are precisely the user who does not use special protection programs or prefers free analogues, then you should immediately reconsider this situation, since you are at risk of falling under the influence of this virus.
Login impossible: password not entered
Check for yourself whether the data entered is accurate, whether all letters and numbers are entered in the required format, capital or lowercase, in your password and nickname. Specify the keyboard layout: enter in English mode or in Russian. Disable the key responsible for the case of entered characters - “Caps Lock”.
If you tried everything and nothing helped, and you are still “knocking” at your account without visible results, use password recovery. Follow the link: https://vk.com/restore. A window will open:
You need the email address to which your personal page was registered, as well as access to the mobile phone number to which the account is “linked”.
Enter the correct phone number or email number (arrow 1). Click the “Next” button, enter the captcha (a set of letters and numbers to certify that you are not a machine gun, but a person), confirm the entry.
An SMS will be sent to the specified number containing an access code. Enter this code in the form in a new window, create and confirm a new password. Within a few minutes you should receive another SMS with updated data on your phone.
If you do not have access to the phone and the registration data is not saved in memory, then follow the link indicated by arrow 2 in the figure above.
Be sure to check your computer for viruses, and it is advisable not to postpone this process “for later.” This way you will protect yourself from the page being hacked again.
Fraudsters and SMS
What you should not do under any circumstances: do not send any SMS if you are asked to do so in exchange for unblocking the page. Contact has never taken and never takes money for registering or unblocking an account.
So, you are persistently asked to send a message from your phone. It looks something like the images below. Very similar to Contact administrative messages.
Under no circumstances should you ever send anything, as scammers are simply scamming you out of money. Unfortunately, access will remain blocked. This development of events only indicates the fact that your computer has become friends with the virus. That the page was hacked. And the problem needs to be solved not by SMS.
Password recovery without phone number
If you are not connected to a mobile phone, pay attention to the link below, which indicates this factor. By clicking on it, you will be prompted to perform a number of actions:
- enter your old phone number and update it;
- post and send photos to confirm your identity;
- fill in the data provided by the developers;
- wait for a response and the page to be unlocked.
If you are not sure of the accuracy of some data (you don’t remember exactly what phone number or email address you wrote down in the settings), then it is better not to indicate them. After completing the form, submit it. Just remember that the images must be of good quality. Most often, the system requests a scan of your passport (first and second pages). Are you wary of sending such information? Then create a new account, since there is no other way to recover the password, and therefore, access to the old page.
How many people are faced with the fact that they “do not get in touch”. Either he writes an error, or he doesn’t want to log into his favorite browser.
Almost always the problem is with you. Let's try to figure it out in each individual case...
Changing settings and the browser itself
It is possible that viruses have nothing to do with it. Sometimes a simple page refresh or memory cleaning helps. Press F5 and the browser will refresh the page. Or two keys at the same time: Ctr F5.
Another way is to delete from your computer’s hard drive all pages and all elements that were downloaded by your browser from the Internet. Such an operation will also reset information about the pages you have visited and the paths you have taken to surf the Internet. Need to remove:
- visit log;
- cookies;
- search history;
- authentication sessions;
- saved passwords.
If you made all attempts to get to your page in one browser, for example, in Opera, then you should do this in another. Go to Mozilla Firefox, to Google Chrome. If they are not installed, install them, it is quite simple, and you will have a reliable tool for checking functionality at critical moments.
in the browser
So, I still cannot get in touch, although I have access to other sites. In this case, you should clear the cache in your browser. To do this, you need to go to settings. In Chrome, just use the hotkey combination Ctrl + Shift + Delete, selecting the tab “Delete specified elements” - “For the entire period” - “Clear cache” - uncheck all other checkboxes - “Clear history”.
Do you have Mozilla? Follow this sequence: “Tools” - “Erase history” - check the box next to “Cache” - “Clear now”. Finally, restart your browser.
In Opera, everything is also easy: “Tools” - “Delete personal data” - “Installation” - “Clear cache” - “Delete”.
If I cannot log into Contact or Odnoklassniki for this reason, then the problem will be solved. No, we are looking for another way out of the situation.
How to find and neutralize virus-infected files
Treatment with antivirus programs
The first and, perhaps, the most successful action: “run” the computer through a couple of antivirus programs. Do not rely too much on the installed software, even licensed Kaspersky or Doctor Web. Refer to remote online utilities, it will be more reliable. For example, free Kaspersky Virus Removal Tool, Dr.Web CureIt.
After cleaning the machine, reboot and try to log into Contact again.
Search for the “responsible” hosts file
If antivirus software doesn’t help, then look for the problem manually. Open the “My Computer” folder, from it go to drive C, and find the “Windows” folder among others. Next, open the sequentially nested folders “system32”, “drivers”, “etc”, “hosts”.
It is in the latter that the file you are looking for to correct the operation of Contact is located.
Open the “hosts” file in Notepad to edit. Hint: right-click on the file icon and activate the “open with” command. Find and click “Notepad” in the drop-down list. You will receive a text version of this file.
Did you do everything correctly, but the file did not open? This means the virus got to him before you. Do the following.
- Reboot your computer into safe mode. You can get into this mode when you reboot. When the monitor screen is black, at the very beginning of the reboot, press F8. You can click several times to “catch” the moment.
- A black monitor screen will open again, asking you to choose a further download method. If you have multiple operating systems installed, they will also be present in the list. But your choice is clear: “Safe Mode”, it is in it that you need to debug inconsistencies with files.
- Boot and search for the “hosts” file as above.
- Make the edit (see point below), save and reboot the computer again in normal mode.
Sometimes simply deleting this file, then rebooting in normal mode, helps. Access is restored automatically.
What corrections are required in the hosts file?
When you open the file, you will find a lot of entries in text mode. Many lines begin with a # sign. This is a non-system line and don't pay attention to it, just skip it.
Examine lines that do not have such a character at the beginning.
If the file contains lines containing the names of social networks: vkontakte.ru, durov.ru or odnoklassniki.ru, then delete them immediately. They are the ones responsible for your torment with Contact.
After deleting the specified lines, save the notepad file in the same folder from which you opened it. That is, in the folder C:\windows\system32\drivers\etc. Please note that you need to save without any extension. Namely, the hosts file cannot have an entry of the type “hosts.txt”. Only one word “hosts”.
How to detect a hidden hosts file
If your file still does not want to open despite all the manipulations, then most likely you have not gotten rid of the viruses that block this action. Or viruses “slip” their created file to you and hide the one you need.
To show hidden files, go through the “Start” button to the “Control Panel”. Find the Appearance tab, then open Folder Options, Show hidden files and folders. You need to activate the “Show hidden files” command.
Depending on the operating system installed, the path may be slightly different. For example, in Windows XP there is no Appearance folder. Below is the path to change the display of hidden folders in Windows XP.
After allowing access to hidden files, look for hosts. It is quite possible that you have two of them. Open both and delete the one that has extra lines. Alternatively, delete both and restart your computer.
Changing Internet settings
Regardless of whether there is no connection in Skype during authorization or in any other social programs, all this is a consequence of the action. If the above recommendations did not give a positive result, then it is worth taking one more step, which will certainly get rid of this problem. It is necessary to change the settings of the Internet connection itself, which will allow you to redirect your router in the right direction for receiving information.
The fact is that in Russia, providers mainly use an automatic connection, which allows them to search for an available access point and receive power from there. The virus is designed in such a way that it is able to change Internet settings at its discretion without the user. To fix this situation, you need to go to the “Network and Sharing Center”, find your connection network, right-click on it and select “Internet Protocol 4” properties. In these settings you can find numbers indicating the IP connection, DNS server and other data. You need to remove everything and check the box next to automatic network search. If your Internet goes out completely, then you should take your contract with your provider and find the necessary settings for setting up the Internet. All these actions will help you get rid of the problem that arose as a result of infection with the virus.
