Social networks are a place for scammers to hunt for your personal data or a way to get money by forcibly blocking content. VKontakte is one of the most popular services on the Runet, and every user has experienced a similar situation at some point.
Knowing the different ways to bypass deployed networks, you will not give attackers the opportunity to profit from you.
What to do when a page in Contact is blocked
When you go to your usual address on a social network, the last thing you want is to see a message: “Your page is temporarily blocked (frozen).” This situation is far from uncommon; the request to restore access is popular in all Runet search engines.
When the blocking has already occurred, the reason for the situation is unlikely to be important to you, but its prerequisites will protect you from problems in the future.
This often happens after downloading unverified software from the Internet or following dubious links from your account, spam begins to be sent, the administration sees this activity and reacts accordingly.
If a similar situation occurs, simple steps will help - send a request to the phone number linked to the page to receive a special code. By entering it in the required field, you continue the recovery procedure and specify a new password. Then log in with the new data and the problem is solved.
Another situation is that the recovery data is lost, primarily the mobile phone number.
If you do not have access to it, you will need to provide passport information about yourself with a photo. Go to vk.com/restore and follow the detailed instructions of the system.
Other simple manipulations, if the methods described above did not help:
- The following method should do the trick: enter the IP of the VKontakte website into the address bar of the browser. Use services that provide such information on the domain you are using - 2ip.ru/whois or seogadget.ru/ip. If the virus has blocked the entrance only by name, this will help;
- Another method is to access your page from several browsers at once. It is believed that Internet Explorer is less secure than others in this sense; it is better to prefer Opera, Firefox or Google Chrome (see Which browser is better for Windows 10);
- Vk.com still has a valid old address vkontakte.ru, go to the site using it.
Alternative method
If your profile was hacked and then blocked for actions that violate VK rules, you cannot remember your login (password) or you cannot find your account address, then try to restore access directly through the VKontakte support service.
Note: To use this feature, you need to be logged in to the site. If you decide to create a new page for your request, under no circumstances link it to the same number as the old one, otherwise you risk losing access to the old account. You can open a support page from another person's profile - it will be safer.
How to restore a deleted VKontakte page if none of the above methods helped:
- Open the "Help" section. Enter any question. Click "This doesn't solve my problem."
- Select the “I still have questions” option.
- A window with an “Ask a Question” button will appear. Click on it to go to the contact form.
In the application form, try to describe your problem as clearly and in detail as possible. When the page was deleted, why were you unable to restore it in the usual way, etc. This is the last option to resolve the issue of how to restore a page in Contact. If the support service refuses you, then you will not be able to regain access to your profile.
How to avoid blocking a page in Contact
If you want to avoid the hassle of using the VKontakte social network, take care of security. To do this, do not forget the following:
- Regularly check your computer for all kinds of viruses, make sure your anti-virus software is reliable;
- Pay attention to the level of trust in an unfamiliar site before visiting it. Use applications designed for this, for example, in the Google application store there is a free WOT (Web of Trust) extension;
- In VKontakte, do not rush to follow incomprehensible links, look at the domain names carefully - if the address looks incorrect, refrain from clicking, ask users on the forums about it again;
- Don’t forget that blocking is not always someone’s malicious intent; in some cases there are objective reasons for this: incorrect attitude towards other users or uploading videos of dubious content. Try not to forget that there are living people on the other side of the screen.
- If you have not done anything prohibited, but you are still suspected of fraudulent activity, clarify the issue with the administration. Otherwise, she has the right to deny access to the account for an indefinite period.
Take note of how to eliminate phishing attacks on your computer.
Special programs collect passwords and hack VKontakte pages. Outwardly, it is difficult to distinguish an attempt at fraud from a real block.
Follow the instructions to find out the situation and get rid of third-party interference:
- Go to the Local Disk folder (C:). To do this, use the “Start” menu, go to “Computer”;
- Follow the path Windows/system32/drivers/etc/hosts, open the last file using the standard Notepad editor;
- Make sure that the file does not contain references to the VKontakte website - addresses vk.com or vkontakte.ru;
- If data is found, immediately delete lines with such information - these are traces of malware interference;
- Get rid of possible “residual effects” by entering the name “vkontakte.exe” in the search bar;
- Make sure that the search is also carried out in hidden files (system folders are also taken into account);
- What you find as a result, send it to the Recycle Bin and permanently delete it from your computer;
- Additionally, run antivirus software as a final step.
How to regain access to a page in Contact after deletion
A common situation is that you deleted a page in Contact and after some time you want to regain access.
To do this, you need to go to the site and enter your login, and then the linked phone number will help - enter it and use the verification code to request a new password.
This option remains for six months after deleting the account; after the expiration of the period, it will no longer be possible to return the data.
How to restore a hacked VKontakte page
First, we will determine the main signs of hacking, the inability to log into the profile is the final stage of the process. The prerequisite is dubious activity (information disappears or changes without your knowledge, messages appear in the history that you did not send).
To clarify, go to the “My Settings” / “Security” menu, then select “Show activity history”, see when and from which IP addresses it occurred.
If, when you enter the page, you receive a message asking you to send a message to a specific number, this is a clear sign of fraud. What to do in this case? The main thing is not to rush to follow the lead of the attackers.
The real VKontakte website has information about your mobile phone number; an SMS with a recovery code should arrive after you confirm this request. There is no need to send any messages yourself.
Well-functioning mechanisms have been invented to restore the VKontakte page. If you have access to the phone number provided during registration, use it.
Follow this link and enter your profile address in the field. If you don't have one, just click the link below and search for yourself by name or avatar from the list.
Next, in the form, fill in all the data you remember - phone number, email address, password to log into the system. You submit your application, the administration checks it and makes a decision within a few days. To monitor the situation, you are given an individual link, save it.
After the period for consideration of the application has expired, if a positive decision is made, you will receive a new password to enter the page. After this, you will need to log in with new data.
In this case, it is advisable to change the password again to a more complex one.
The first method, the fastest, is to restore the SIM card
If the old number was registered in your name or in the name of someone close to you, you can restore your SIM card at a mobile phone store if you go there with your passport. This is done quickly and inexpensively. Even if you don’t remember the number you had, at least remember your mobile operator and go to their salon - they will remind you of the number and restore your SIM card. After this, you will quickly restore access via SMS, and then, if necessary, link the page to a new number (it will unlink from the old one).
If login confirmation via SMS is enabled on the page, then a phone number alone is not enough to restore access. More details here: Quick VK password recovery is not available. Why? What to do?
If you have already created another page for this number or simply linked it to another page, then it is no longer possible to restore access via SMS, and only the second method remains.
Restoring a page in Contact from a phone
If you are used to using only your phone to access a social network page, the possibility of blocking remains. For those who download applications and other files from the Internet, the logical solution is to take care of an antivirus.
When access has already been lost, try to go to the site and look at the situation carefully. As with a computer, there are two possible options - hacking or spam programs.
Proceed according to the schemes indicated above and restore access using a mobile phone number, postal address, or follow the instructions of the administration.
Prerequisites for profile restoration
Typically, restoring a VK account without a phone number is required when for some reason you have lost access to this SIM card or simply do not remember what you linked your account to when registering; in any case, to successfully restore a VKontakte page without a phone number, it is very desirable that the following conditions be met:
- Your profile must include your real first and last name; it will be very difficult to restore a VK page (if there is no number) registered to SpongeBob, unless, of course, this is not your real name and surname, since moderators have an extremely negative attitude towards creating fakes.
- Your account must contain real photographs of you, and your face must be visible on them. It is advisable that such a photo be on your avatar or in your personal album. By the way, if you are trying to log into your account after being hacked and the scammers have deleted photos that meet these criteria, be sure to report this when you write to support.
If these conditions are met, then restoring VK if the phone number is blocked or unavailable for any other reason will be much easier and a positive result from your contact with the support service is almost guaranteed. But, if only one condition is met, it is still better to try contacting support - perhaps they will help you.
You will have to contact technical support even when you have fulfilled all the conditions, but you still cannot access your page.
FAQ – frequently asked questions about blocking/unblocking a VK profile
How can you tell whether a request for a code to unlock a page was sent by the VKontakte administration or is it a scam?
Finding out this won’t be difficult - the administration will not require money for the procedure; this function is initially free. If this point is not indicated on the site, you are communicating with third parties, which is unsafe.
My application for reinstatement was rejected. Why?
Sometimes this happens, the reason is inattention. Look at the data provided to the administration. All stamps should be clearly visible on the document scan; make sure that your photo against the background of the monitor is also of good quality. It is important that the first and last names in the profile coincide with the real ones, the same goes for the photograph.
What other ways to combat vk.com page hacking are known?
The maximum is to contact a computer company that specializes in such manipulations. Do not under any circumstances try to contact hackers; these are the same scammers who will not solve the issue, but will want to gain access to confidential information about you.
What should I do if access is blocked by the VKontakte administration and it is unknown when I will get it back?
Take note of the option for this case as well. First, change the password in the mailbox used to log into your account, making it more difficult for hackers. Next, when logging in, enter the old password for the page and set a new one.
Lastly, make sure that no one has logged into your account instead, look at the information in the “My Settings” section. Try to change passwords more often, then the likelihood of hacking is sufficiently reduced.
What to do if the number already belongs to another person?
Only for adults! If the number that is linked to your VKontakte page now belongs to another person, and you cannot restore the page without a phone number (there are no photos or your real name and surname are not indicated), then you can try to contact this person (call) and ask permission to restore the page via SMS. All you need from him is the code that will come in the message. You need to explain to him that you will immediately link your current number to the page (in order not to wait 14 days, another confirmation code is ordered for the old number), and he will be able to calmly register a new page, since the number will become free and will no longer be with you connected. We don’t know whether the owner of the number will agree to help you or not. It might be worth offering him a small reward. And be careful when meeting a stranger.
